Server Martoranos

3 weeks ago

Philadelphia, United States Rivers Casino Full time
Position Summary

Ensures that all guests are treated in a prompt, professional and courteous manner

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:
  • Assists in setting up mis-en-place.
  • Helps the server to organize all necessary equipment (wine buckets, flatware, and condiments).
  • Ensures that tables are properly maintained at all times.
  • Is consistently aware of progress of tables in dining room.
  • Responsible for assisting in the delivering of food and beverage to correct tables at correct time in the correct manner, using seat position numbers.
  • Serves water, beverages refills as needed or directed.
  • Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner, as well as being able to communicate efficiently with all team members.
  • Any request made by a guest that you can satisfy should be taken care of immediately.
  • Any request that you cannot satisfy, contact the appropriate server immediately.
  • Be sure all food delivered is garnished correctly and has the proper condiments.
  • Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
  • Follows Martorano's standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: "Good morning, afternoon, or evening, thank you, ma'am or sir, may I?"
  • Clears courses in appropriate fashion and replenishes bread as needed.
  • Upon meal completion, ensures that table is cleared of all unnecessary items.
  • Crumbs table with a crumber or napkin after clearing all plates or as needed.
  • Polishes glassware, silverware, plates throughout shift.
  • Maintains Martorano's uniform in good condition and reports to work in authorized uniform as mandated by Martorano's.
  • This includes maintaining a clean and well-groomed appearance in compliance with Martorano's dress code standards.
  • All other duties as assigned.
Qualifications (Knowledge, Skills, and Abilities)
  • 1 year of experience in a bar, lounge, or full service restaurant.
  • Excellent communication skills.
  • Ability to perform basic math.
  • Being able to effectively maintain working relationships with staff and other departments.
  • Full knowledge and understanding of Martorano's rules, policies and procedures.
  • Must possess the disposition to have fun at work and display that spirit to our guests.
  • Ability to read, write, and communicate verbally in English.
  • Ability to work flexible shifts and days of the week including holidays.
  • Ability to obtain and maintain all necessary licensing.
  • standing, running, observing, walking,
  • bending, tasting, balancing, sitting, kneeling
  • climbing, reaching stretching, turning, throwing, hearing, and smelling.
  • Lifting, pushing, carrying, or pulling 25lbs.
  • Inside, outside, temperature change, humid, dirty, noisy, smoky, wet, dry, illuminated, dimly lit
  • Ability to complete tasks with numerous interruptions, understands technical manuals, workamicably with co-workers, learn tasks in a reasonable amount of time, follow supervisor'sinstructions


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Rivers Casino is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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