Barista

1 week ago

Port St Lucie, United States Sandpiper Bay Resort Full time

Job Type

Full-time

Description

Job Summary:

As Barista, you are responsible for interacting with customers in a personable and service-oriented manner. Our Barista's are responsible for making and serving beverages to customers, they may have other duties. Baristas may also spend time perfecting certain recipes and learning new ones to best serve their customers and represent their employer.

Key Responsibilities:

Essential Duties and Responsibilities: include the following:

  • Greeting customers in a friendly manner and taking food and drink orders
  • Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
  • Preparing and serving food items such as soups, sandwiches and pastries
  • Answering customers' questions about menu choices
  • Promoting and recommending menu options to customers
  • Taking payment from customers
  • Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
  • Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
  • Keeping the work environment and cafe seating area clean, sanitary and organized
  • Responding to and resolving customer concerns or complaints
  • Evaluating and modifying processes to improve efficiency and quality of service
  • Attracting new customers and refining the menu
Safety and Security
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Maintain awareness of undesirable persons on property premises.
Policies and Procedures
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
Guest Relations
  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEAD, Service Essentials) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Thank guests with genuine appreciation and provide a fond farewell.
Communication
  • Speak to guests and co-workers using clear, appropriate and professional language
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
Physical Tasks
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move up and down stairs and/or service ramps.
Assists Management
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Requirements

Requirements
  • Previous work experience as a Barista, Food Server or similar role
  • Hands-on experience with brewing equipment
  • Knowledge of sanitation regulations
  • Flexibility to work various shifts
  • Basic math skills
  • Excellent communication skills
  • High school diploma; relevant training is a plus
Preferred Qualifications
  • Excellent listening and communication skills to effectively interact with coworkers and customers.
  • Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful.
  • Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts.
  • Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas.
  • Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
  • Time management and organizational skills to work efficiently and effectively in a high-volume workplace.


Salary Description

$15/HR

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