Patient Services Coordinator

3 months ago

St Paul, United States Fairview Health Services Full time

Overview:

We have an exciting opportunity to join our flexible workforce team as a patient services coordinator (PSC) and be part of M Health Fairview Rehabilitation Services Join us and serve a wide variety of people at up to 25 outpatient sites throughout the metro area. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for the department/program. This role creates the first impression with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.

  • FTE 1.0, authorized for 80 hours per pay period.
  • Schedule: Monday - Friday with variable start times, 6:30am - 6:30pm (8-hour or 10-hour shifts).
  • Travel to 25 sites in the metro As far north as Elk River and as far south as Lakeville.
  • Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more

M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehabs continuing education program offers continuing education courses per year at no cost to employees.

Responsibilities/Job Description:

Complete scheduling and registration functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, presenting changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources.

Adds pertinent information and documents into the patient record

Arrange for interpreter services when appropriate

Complete clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Report development

Develop and implement office/department procedures to maintain systems and records

Order supplies and monitors par levels for the department

Locates and orders repairs and service requests

Knowledge of applicable equipment/processes

Ability to coordinate and document operational processes

Maintains databases, files and records on a regular basis according to established procedure

Completes the Medicare and Medical Assistance certification, as applicable

Demonstrate strong communication skills

Solid understanding and familiarity with the Fairview system

Strong organizational and prioritization skills

Ability to prioritize competing activities

Adaptability

Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs

Travels to and provides care in multiple settings as assigned

Demonstrates personal flexibility to meet staffing and patient needs

Manages unanticipated changes throughout the day

Demonstrates ability to provide care with a variety of clinical populations

Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care

Adaptable in responding to demands of multiple processes and supervisors

Qualifications:

Preferred

Vocational/Technical Training

Clerical/scheduling experience

License/Certification/Registration

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