Patient Services Coordinator

2 months ago

St Paul, United States Fairview Health Services Full time

Overview:

We have an exciting opportunity to join our flexible workforce team as a patient services coordinator (PSC) and be part of M Health Fairview Rehabilitation Services Join us and serve a wide variety of people at up to 25 outpatient sites throughout the metro area. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for the department/program. This role creates the first impression with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.

  • FTE 1.0, authorized for 80 hours per pay period.
  • Schedule: Monday - Friday with variable start times, 6:30am - 6:30pm (8-hour or 10-hour shifts).
  • Travel to 25 sites in the metro As far north as Elk River and as far south as Lakeville.
  • Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more

M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehabs continuing education program offers continuing education courses per year at no cost to employees.

Responsibilities/Job Description:

Complete scheduling and registration functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, presenting changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources.

Adds pertinent information and documents into the patient record

Arrange for interpreter services when appropriate

Complete clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Report development

Develop and implement office/department procedures to maintain systems and records

Order supplies and monitors par levels for the department

Locates and orders repairs and service requests

Knowledge of applicable equipment/processes

Ability to coordinate and document operational processes

Maintains databases, files and records on a regular basis according to established procedure

Completes the Medicare and Medical Assistance certification, as applicable

Demonstrate strong communication skills

Solid understanding and familiarity with the Fairview system

Strong organizational and prioritization skills

Ability to prioritize competing activities

Adaptability

Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs

Travels to and provides care in multiple settings as assigned

Demonstrates personal flexibility to meet staffing and patient needs

Manages unanticipated changes throughout the day

Demonstrates ability to provide care with a variety of clinical populations

Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care

Adaptable in responding to demands of multiple processes and supervisors

Qualifications:

Preferred

Vocational/Technical Training

Clerical/scheduling experience

License/Certification/Registration

  • Patient Services Coordinator

    4 weeks ago

    St Paul, United States Fairview Health Services Full time

    OverviewBe a part of M Health Fairview Rehabilitation Services at Fairview Woodwinds Hospital! We are seeking a dynamic Patient Services Coordinator (PSC) to join our lively, energetic team. The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also...

  • Patient Services Coordinator

    3 weeks ago

    St Paul, United States Fairview Health Services Full time

    Overview Be a part of M Health Fairview Rehabilitation Services at Fairview Woodwinds Hospital! We are seeking a dynamic Patient Services Coordinator (PSC) to join our lively, energetic team. The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also...

  • Casual Central Patient Services Coordinator

    17 hours ago

    St Paul, United States Fairview Health Services Full time

    Overview The Outpatient Rehab Central Patient Services Coordinator is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple teams and specialty areas at multiple locations. FTE: Casual Schedule: Ideal candidate can work up to 40 hours per week. Variable schedule between 7:30am - 6:00pm...

  • Casual Central Patient Services Coordinator

    4 days ago

    St Paul, United States Fairview Health Services Full time

    OverviewThe Outpatient Rehab Central Patient Services Coordinator is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple teams and specialty areas at multiple locations. FTE: CasualSchedule: Ideal candidate can work up to 40 hours per week. Variable schedule between 7:30am -...

  • Patient Care Management Coordinator

    2 months ago

    St Paul, United States Fairview Health Services Full time

    OverviewAre you an experienced nurse? We at M Health Fairview are looking for you to join our outstanding team! This is a casual position.This Patient Care Management Coordinator provides comprehensive care coordination of patients as assigned. The care coordinator assesses the patient's plan of care and develops, implements, monitors and documents the...

  • Patient Experience Coordinator

    1 month ago

    St Paul, United States St Croix Hospice Full time

    Job DetailsJob Location Administration - OAKDALE, MN Position Type Full Time Job Posting Date(s)Start Date 10/14/2024 Description The Patient Experience Coordinator works with patient families by contacting by phone to ensure the best experience possible is being provided, while addressing concerns and needs that may arise during their time with St. Croix...

  • Patient Service Representative

    4 months ago

    St Paul, United States Northwest Respiratory Services Full time

    Job DetailsJob Location01 Eagan - Eagan, MNPosition TypeFull TimeSalary Range$19.00 - $21.00 HourlyJob ShiftDayJob CategoryCustomer ServiceDescriptionNorthwest Respiratory Services seeks a Patient Service Representative for our inbound call center in Eagan, Minnesota servicing customers over the phone. Northwest Respiratory Services is a leading provider of...

  • Patient Service Representative

    5 months ago

    St Paul, United States Northwest Respiratory Services Full time

    Job DetailsJob Location 01 Eagan - Eagan, MN Position Type Full Time Salary Range $19.00 - $21.00 Hourly Job Shift Day Job Category Customer Service Description Northwest Respiratory Services seeks a Patient Service Representative for our inbound call center in Eagan, Minnesota servicing customers over the phone. Northwest Respiratory Services is a leading...

  • Dental Patient Coordinator

    2 weeks ago

    St Paul, United States United Family Medicine Full time

    Job Type Full-timeDescriptionRiverland Community Health - is a Federally-Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated to...

  • Dental Patient Coordinator

    1 month ago

    St Paul, United States United Family Medicine Full time

    Job Type Full-timeDescriptionRiverland Community Health - is a Federally-Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated to...

  • Dental Patient Coordinator

    3 weeks ago

    St Paul, United States United Family Medicine Full time

    Job Type Full-time Description Riverland Community Health - is a Federally-Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated...

  • Dental Patient Coordinator

    3 weeks ago

    St Paul, United States United Family Medicine Full time

    Job Type Full-time Description Riverland Community Health - is a Federally-Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated...

  • Intake Coordinator

    1 month ago

    St Paul, United States Fairview Health Services Full time

    Overview: Intake Coordinators is responsible for processing and documenting calls of inquiry, intake, admissions and transfers for Fairview Behavioral programs. Responsibilities/Job Description: Answers inquiry calls in a respectful manner and assess for special need/or accommodations Coordinates and facilitates all inquiry calls regarding the Fairview...

  • Patient Access Specialist

    1 week ago

    St Paul, United States Fairview Health Services Full time

    OverviewFairview Health Services is hiring a Patient Access Specialist HUC II to join our M Health Fairview Woodwinds Hospital location in Woodbury, MN.Join us in providing and supporting outstanding care to our patients and community! This position is responsible for completing the financial clearance process within patient access which includes scheduling...

  • Patient Access Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Job Summary: We are seeking a skilled Patient Access Specialist to join our team at Fairview Health Services. As a key member of our patient access team, you will be responsible for ensuring the financial clearance process is completed efficiently and effectively. This includes scheduling and registration activities, insurance eligibility, and...

  • Patient Access Specialist

    4 weeks ago

    St Paul, United States Fairview Health Services Full time

    OverviewJoin us in providing and supporting outstanding care to our patients and community!Fairview Health Service is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care - from preventing illness and injury, to dealing with the most...

  • Patient Financial Advocate-FCP

    2 months ago

    St Paul, United States Fairview Health Services Full time

    Overview MHealth Fairview is hiring a Patient Financial Advocate for our Kasota offices located in Minneapolis! This benefits eligible position is a 1.0FTE on the day shift! In this role, you will serve as a pharmacy financial advocate for patients. Your primary focus will be coordinating access to specialty take home medications. Using superior customer...

  • Patient Access Specialist

    2 weeks ago

    St Paul, United States Fairview Health Services Full time

    OverviewFairview Health Services is hiring a Patient Access Specialist HUC II to join our M Health Fairview Woodwinds Hospital location in Woodbury, MN.Join us in providing and supporting outstanding care to our patients and community! This position is responsible for completing the financial clearance process within patient access which includes scheduling...

  • Patient Access Specialist

    3 weeks ago

    St Paul, United States Fairview Health Services Full time

    OverviewFairview Health Services is hiring a Patient Access Specialist HUC II to join our M Health Fairview Woodwinds Hospital location in Woodbury, MN. Join us in providing and supporting outstanding care to our patients and community! This position is responsible for completing the financial clearance process within patient access which includes scheduling...

  • Patient Access Specialist

    2 months ago

    St Paul, United States Fairview Health Services Full time

    Overview Join us in providing and supporting outstanding care to our patients and community! Fairview Health Service is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care - from preventing illness and injury, to dealing with the most...