Level 1 Computer Technician
4 weeks ago
Job Description
Job Description
Pegasus Technologies
is hiring a full-time Systems Administrator to manage and support computer systems and networks. Candidate should have a minimum of 1-3 years of experience supporting networks of Microsoft products such as Windows 10, 11, Windows Server 2016, 2019 and Microsoft Office. Exchange Server and Office 365 experience and industry certifications are welcome. You will answer customer telephone calls, provide remote technical support from our Kennett Square office, and travel to customer sites to resolve customer issues.
Responsibilities:
Monitor and respond to client inquiries and support requests via phone, email, and onsite.
Provide professional services to our clients and partner base
Maintain detailed documentation on client interactions and client environment
Project Implementation support and management
Ensure productivity standards and metrics are maintained
Work closely with other support representatives in a tiered support model
Work with supervisor and other technical team leaders to ensure consistency of service
Required technical experience includes:
Windows command line interface
Windows Server 2016, 2019 administration
Active Directory administration and support
TCP/IP networking, including DNS and DHCP
Experience with spyware and virus removal
Batch file creation and Windows scripting
Expert knowledge of device manager and computer hardware
Registry modification
PC hardware troubleshooting
Required Skills:
Readily troubleshoot complex problems by logically reducing the number of variables in a methodical fashion
Be willing and able to follow operational procedures, including documentation standards, dispatch scheduling, and detailed time accounting
Have a natural curiosity for technology and enjoy learning new things
Understand the critical importance of keeping customers satisfied
Patiently and quickly locate, search, and understand log files
Patiently and quickly search, read, and comprehend product documentation and knowledge base articles in order to solve a problem or install a new service
Understand the importance of adhering to data security practices
Work both independently and on a team, depending on the project
Have excellent communication skills in order to efficiently listen to customer inquiries and explain actions taken towards issue resolution to customers and supervisor
Maintain high reviews for customer service excellence
Must have a current driver’s license and reliable transportation
Must have a functioning cell phone
Looking for candidates with a passion for technology and a desire to grow in knowledge and experience.
Company Description Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but
personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
Company Description
Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but\rpersonal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.
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