Support Representative

1 month ago

Gold Canyon, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

The Support Representative (Medical Collections) will receive between 700 – 800 requests from collectors and billers, to mail appeals, medical records, and patient letters to payers and patients. We support over 900 collectors and billers from onshore to offshore. The collector/billers send us requests via a task system and place their requested documents on a shared space. Support opens the account in the task system, reviews request, opens documents, completes HIPAA, and prints the documents to a shared printer or large volume printer. The request includes printing UB04’s and 1500’s on a red and white form, as well as Medi-Cal CIF, LTC, and appeal forms.

The team member prepares the document(s), completes the task via the system, and mails the documents. An electronic form of certified mail is used when applicable.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm, no holidays. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 East Washington, Suite 900, Phoenix, AZ 85004.

We offer 6 weeks of paid training. The hours during training will be 8:00am to 5:00pm AZ Time, Monday - Friday.  

Primary Responsibilities:

  • Receive and review all correspondence daily.
  • Follow up on assigned insurance accounts.
  • Assist all hospital employees with any needs that arise.
  • Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Must be at least 18 years or older
  • 6+ months of Medical Collections experience
  • 6+ months experience with Direct healthcare data collection
  • 6+ months exposure to the acquiring and/or managing of data to support a project
  • Basic Proficiency with Windows PC applications and Microsoft Office
  • Ability to work 100% onsite at 1 East Washington, Suite 900, Phoenix, AZ 85004.
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm, no holidays. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

  • Background in a medical/healthcare setting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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