Care Coordinator

4 weeks ago


Los Angeles, United States TBWA\Chiat\Day Full time

Schedule: West Coast Coverage (9am - 6 pm PT) Description: As a Tia Care Coordinator, you will be every Tia member’s partner in their health and wellness journey—helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia. You’ll also partner with teams across the company to empower providers to focus on members' care and support overall business needs. Essential Functions Member Care Coordination: Collaborate closely with medical professionals, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members. Day-to-day member communications: managing member questions & feedback, and resolving member concerns (chat & phone support). This role is responsible for responding to basic customer questions via telephone and written correspondence regarding their membership and past/future appointments with Tia Providers. Coordinates with other resources and providers to ensure smooth continuum of care for patients. Ensure if we cannot answer the members' needs that we connect them immediately to someone who can, i.e., urgent needs, clinical needs, etc. The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members. Manage coordination of care: within Tia’s ecosystem, working cross-functionally across different teams to ensure members' needs are met. Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging. Scheduling appointments across all of Tia’s service lines. Internal referrals for Tia services—i.e., primary care, acupuncture, therapy, massage, etc. Tech troubleshooting. Qualifications: High school diploma or equivalent required. Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency 1-2 years of experience in a healthcare contact center or related field. Comfortable with a fast-paced environment and frequent change and energized by metrics. Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context. Excellent communication, teamwork, and management skills, being empathic but resolute in your decision-making, and attentive to detail. Knowledge in using contact center software, member relationship management (CRM) systems, and/or Google Workspace. Good problem-solving skills and the ability to remain composed in high-pressure situations. Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members. Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA. About Us: Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health, and evidence-based wellness services to treat women comprehensively. Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. Location: This is a fully remote position. Free Tia membership $300 one-time WFH stipend $50/month phone and internet reimbursement Medical, dental, and vision benefits 401k program (no matching at this time) 13" Macbook Pro Travel stipend for team off-sites This position may require attendance at company and team off-sites and is subject to the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation. Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. Apply for this job * indicates a required field #J-18808-Ljbffr


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