Director of Customer Service

3 weeks ago


West Columbia, United States CareerBuilder Full time

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.
Responsibilities:
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfaction.
Develops and enhances strategic business partnerships by fully engaging and building trust with the clients' key decision makers to drive client retention.
Develop a value-based relationship with each client, resulting in maximum utilization of service offerings.
Maintain existing customer success metrics and data as directed.
Establish a trusted and strategic advisor relationship to help drive continued value of our services.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Bring new ideas to the table about how we can better serve our clients.
Improve efficiency of accounts and optimize existing processes.
Requirements:
Proven track record with a strong focus on business development including cold calling, setting appointments, building relationship, presenting, and meeting with potential customers, through to 'closing the deal'.
Includes approximately 60-70% travel based on client needs.
5+ years of sales and account management experience.
Strong knowledge and understanding of the sales planning process.
Ability to interface with all required levels at a customer (entry level to senior executive)
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
Strong negotiation skills with proven closing ability.
High energy and genuine passion for selling.
Ability to function independently with little or no supervision as well as function in a team environment.
Experience working in the transportation industry is preferable.
College or university degree in a marketing or business-related field is an asset.

#J-18808-Ljbffr



  • West Columbia, United States BlueCross BlueShield of South Carolina Full time

    We are hiring a Customer Service Coach! In this role, you will provide prompt, accurate, thorough and courteous responses to all complex and typically non-routine customer inquiries. Recommends training needs of individuals or teams based on observat Customer Service, Coach, Customer Experience, Service, Monitoring, Retail, Healthcare, Training


  • West Columbia, United States NHC Full time

    Position: Director of Food Services The Palmettos of Parklane is seeking a Director of Food Services who is able to ensure all functions of the Dietary Department, both Administrative and Clinical duties, are carried out accurately and appropriately. The qualified applicant for this position must have at least two years' experience in food service management...


  • West Columbia, United States NHC Careers Full time

    Position: Director of Food Services The Palmettos of Parklane is seeking a Director of Food Services who is able to ensure all functions of the Dietary Department, both Administrative and Clinical duties, are carried out accurately and appropriately. The qualified applicant for this position must have at least two years’ experience in food service...


  • Columbia, United States Central Bank of Boone County Full time

    Job Description This intern position will be assigned to the Customer Service Center’s debit card services team and partner with the Flourish Program. Provides customer service via incoming telephone, web chat, and email concerning all areas of the applicable holding company markets, keeping in mind our legendary service standards. Answers questions,...


  • West Columbia, United States BlueCross BlueShield of South Carolina Full time

    Responsible for the strategic vision, planning and overall direction of organizational talent acquisition needs. Develops and cultivates strong relationships with executives and business leaders across the organization. Provides thought leadership to Talent Acquisition, Talent, Director, Acquisition, Customer Service, Healthcare, Business Services, Support

  • Customer Service 21

    24 hours ago


    West Columbia, United States Unum Ireland Limited Full time

    **Customer Service** Customer Service ( 21) Jobs Location range slider Enter Location * Location Distance: 305 miles Distance: 300+ miles Location range slider Enter Location * Location Distance: 305 miles Distance: 300+ miles Location range slider Enter Location * Location Distance: 305 miles Distance: 300+ miles Location range slider Enter Location ...

  • Associate Director

    7 days ago


    West Columbia, United States University of South Carolina Full time

    The Associate Director of SC TEACHER is a senior leadership position that will lead the implementation of services and supports to schools and districts across the state; Expand and monitor organizational effectiveness; create budgets and work plans Director, Associate, Operations, Support, Teacher, Research, Technology


  • West Columbia, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF SANDHILL #158 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The...


  • Columbia, United States Five Star Quality Care, Inc. Full time

    Key Responsibilities The Opportunity We are looking for a Dining Service Director to join our team. The Dining Service Director has the responsibility for leading the dining service team members toward client satisfaction with food quality and meal service. The successful leader will be responsible for developing effective working relationships with...


  • West Columbia, United States FedEx Full time

    Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Th Customer Service, Counter, Customer Experience, Service, Retail


  • West Columbia, United States Home Decor Outlets Full time

    **Customer Service Associate / Cashier (Columbia, SC)** Customer Service/Cashier Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rate of pay is $8.00 per hour. Our immediate opening is for the associate who can comply...


  • West Columbia, United States Mindlance Full time

    Job Title: Claims Customer Service Advocate Job Location: Columbia, SC Zip Code: 29201 Top 3/5 Skills: · Customer Service · Inbound/outbound call · Data Entry · Claims processing Job Responsibilities Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and...


  • West Columbia, United States State of South Carolina Full time

    The Director of Workforce Development plans, organizes, coordinates, develops, and supervises the activities of the Workforce Development Department, including the Continuing Education and Apprenticeship programs. This position serves as the College's liaison to the business and industry community. Responsibilities include, but are not limited to, the...


  • Columbia, United States NHC Full time

    Position: Director of Food ServicesThe Palmettos of Parklane is seeking a Director of Food Serviceswho is able to ensure all functions of the Dietary Department, both Administrative and Clinical duties, are carried out accurately and appropriately. The qualified applicant for this position must have at least two years' experience in food service management...


  • Columbia, United States NHC Full time

    Position: Director of Food Services The Palmettos of Parklane is seeking a Director of Food Serviceswho is able to ensure all functions of the Dietary Department, both Administrative and Clinical duties, are carried out accurately and appropriately. The qualified applicant for this position must have at least two years' experience in food service management...


  • West Columbia, United States LanceSoft Full time

    Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. 15% Initiates or processes adjustments or performs...


  • West Columbia, United States Kelly Services, Inc. Full time

    We get it: job searching takes time and attention. At Kelly, were here to make it a whole lot easier for you. Were seeking a Customer Service Call Center Professional to work at a premier client in Columbia, SC. This opportunity could be the one y Customer Service, Call Center, Professional, Service, Retail, Staffing, Customer


  • West Columbia, United States Kelly Services, Inc. Full time

    Lets figure out whats next together. If you ask us, this job looks pretty great. Kelly Professional & Industrial is looking for Customer Service Representatives to work at the largest employer in Columbia, SC. Sound good? Take a closer look below. Customer Service, Call Center, Experience, Retail, Staffing, Customer


  • West Columbia, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Advocate I. This is a 09+ months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-22195 Pay Range: $15.50/hour. Employee benefits include, but are not limited to, health...


  • Columbia, United States Howard Community College Full time

    Position Information Position Title Assistant Director of Financial Aid Services FLSA FT/PT Full Time Hours Per Week Work Schedule Monday-Friday 8:30-5:00; Occasional evenings Grade 16 General Responsibilities This position supervises the team of financial aid counselors who are responsible for determining student eligibility, completing verification of...