Hospitality Coordinator

2 weeks ago

Columbus, United States Columbus State Community College Full time

Compensation Type: SalariedCompensation: $37,440.00Job SummaryThe Hospitality Coordinator is essential in the operational aspect of the retail outlets in Mitchell Hall. As a station expert, the Hospitality Coordinator supports secondary instruction to students who are placed in an experiential learning environment, and works closely with hospitality students in the areas of serving, hosting, dining room set-up and operation, customer service, and point-of-sale operations. The Hospitality Coordinator is responsible for monitoring, evaluating, and correcting students in their learning experience, ensuring students utilize acquired skills in a practical setting. The Hospitality Coordinator will provide regular feedback to the hospitality faculty and department Chair, in both formal and informal meetings, to communicate progress in meeting student learning outcomes.Operations Monitor every form of service that is being rendered to customers within the restaurant/establishment, attend to or addresses all customer issues, and maintain customer satisfaction at all times.Greet and usher in customers to the dining area and introduce (or explain if the need arises) all menus.Adhere to the restaurant's/establishment's operation and/or service standards, make sure that a clean and healthy dining area is maintained at all times, and comply with nutrition and sanitation regulations and safety standards.Oversee inventory of all dining room products and make sure items are stocked as necessary.Maintain a positive and professional approach with coworkers and customers.Train, guide, and support hospitality students that are assigned to the dining room or café.Evaluate student performance and communicate with faculty as necessary.Provide guidance and enforce the hospitality departments mission, policies, and procedures.Student Engagement Serve as the station expert and engage students in a participatory instructional style as part of the experimental learning experience.Lead and monitor students in the reception area, dining room, café, bar, service station, event center and dish tank.Provide hands-on real time instruction and feed back to students.Complete student evaluations in a timely manner.Administrative Completes student evaluations as outlined by department chairperson.Attends all required meetings to provide feedback on student learning outcome goals.Attends all required trainings and workshops.Communicates frequently with the faculty, department chair, and retail operations staff on the needs of students as they fulfill their learning requirements.Diversity, Equity, & Inclusion - OngoingHelps to ensure the College meets its responsibility in identifying areas of opportunity and systemic concerns while reporting complaints alleging discrimination.Creates a welcoming, inclusive, equitable, and productive work and learning environment where all students, faculty members, and college employees feel valued and able to contribute to their full potential, regardless of their differences.Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.Minimum Qualifications High school diploma or equivalency. Two (2) years hands-on experience in the food industry, or a related field. An appropriate combination of education, training, coursework and experience may qualify a candidate.State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). Full Time/Part Time:Full timeUnion (If Applicable):Scheduled Hours:40Additional InformationIn order to ensure your application is complete, you must complete the following:Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

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