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Collections Analyst
2 months ago
Collections Analyst
Location: Houston, TX, United States
Date Posted: Jul 17, 2024
Brand: Parkland
Hiring Brand Description
Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.
Brief Description
Recovery and effectively managing and minimizing collections risk and exposure with accounts receivable portfolio. The Collections Analyst will play pivotal role in educating and aligning customers and partner payment behavior.
Apply Now
Description
Job Description
Job Title:
Collections Analyst
Functional Area:
Shared Services
Job Level:
Location:
Miami/Lake Wales
Date
July 10, 2024
Summary
(Overall function of the position)
Reporting into the Collections Supervisor, the Collections Analyst is accountable for recovery, and effectively managing and minimizing collections risk and exposure, associated with the accounts receivable portfolio assigned. The collections analyst will play a pivotal role in educating and aligning customers and partners payment behavior, to that of which is in accordance with the terms of sales.
Major Responsibilities
(Listed in order of most important to least important)
* Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangement within our authority level and make decisions on held orders, while maintaining a standardized collection process.
* Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
* Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
* Address credit related complaints and advise on recommendations for solutioning.
* Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
* Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy, and other options for creditor protection
* Conflict management with internal and external customers, ie: peer to peer relationships
* Will be required to deal directly with client via phone calls and emails on a day-to-day basis
* Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
* Recommend process improvements and assess the impact on internal and external customers using a continuous improvement tool.
Qualifications
(knowledge, skills and abilities to carry out the job duties competently)
* 3+ years previous credit/collections/accounts receivable experience in a business-to-business environment.
* Experience with reconciliations and root cause analysis.
* Fluent with Microsoft Office, as well as intermediate excel skills, ie: lookups, Pivot tables, and working with data sets.
* Excellent written and verbal communication skills.
* Ability to work in a fast-paced environment under deadlines.
* Able to work well in a team environment but also independently.
* Confident and professional, with the ability to adapt & pivot quickly to customer specific situations (both internal and external).
* PDI or other ERP software experience would be considered an asset.
Working Conditions
(choose from the following that may apply)
☒
General office environment (prolonged sitting/eye strain from computer use, deadlines, indoor air quality/temperatures, lighting, etc.)
☐
Outdoor environment (extreme hot/cold temperatures, wind, sun exposure, precipitation, etc.)
☐
Shop/warehouse environment (loud sounds, extreme temperatures, strong smells, etc.)
☐
Driving for extended periods of time (i.e. more than five hours of business travel per week)
☐
Lifting heavy objects repeatedly
☐
Exposure to chemicals, fuel, fumes, and/or bulk lubricants
☐
Working alone for extended periods of time (home office, driving, etc.)
Financial Responsibilities
(types and amounts of financial impacts)
* Potential Financial Statement analysis
* Potential Credit history analysis
* Creating weekly update reports
Supervisory Responsibilities
(reporting relationships and type of direction provided)
Direct Reports: none
Indirect Reports: none
Other Considerations
*
