Customer Experience Coordinator

1 month ago

Beltsville, United States Pella Mid-Atlantic, Inc. Full time

Pella Mid-Atlantic is the areas leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings.

We are passionate about what we do at Pella Mid-Atlantic, and were looking for people who share our passion from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us

Position Overview:

The Customer Experience Specialist will be the first touch point for Pella Mid-Atlantic customers offering a world class experience. If you are someone who thrives on healthy competition and the drive to succeed this position is for you The Customer Experience Specialist will make outbound sales calls, answer, and respond to inbound calls and internet inquires providing product knowledge and setting appointments. This position will also confirm all appointments, reengage past customers and reschedule cancelations. We are looking for employees that love customer service, sales (of any kind), and are persuasive and engaging on the phone. The Customer Experience Specialist position gives you a great foundation of Pella Mid-Atlantic knowledge to begin your career with the company. We are open 7 days a week, this position requires a scheduled shift of one weekend day per week.

Responsibilities/Accountabilities:

  • Expected to communicate the company brand and values of Pella Mid-Atlantic.
  • Meet daily and monthly goals for appointments set, run, and sold.
  • Answer and advise customers calling in from marketing sources.
  • Engage past and prospective customers and assist in setting new appointments.
  • Prequalify and schedule customer appointments.
  • Respond to general customer inquiries and route to appropriate departments.
  • Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling.
  • Interact with customer online inquires via web chat function.
  • Confirm all scheduled sales appointments and conduct follow up calls after appointments if needed.
  • Learn and retain Pella window and door product knowledge and be able to educate the customer.
  • Be our customers advocate by responding promptly, following up, and being proactive with solutions.
  • Utilize CRM software and adhere to best practices to track all customer sales interactions.

Skills/Knowledge

  • High School Diploma or GED Equivalent.
  • 1+ years of experience in a customer focused environment.
  • Proficient with Microsoft office software applications with an ability to learn new programs.
  • High attention to detail.
  • Self-motivated individual who also enjoys working as a team and facilitating sales.
  • Strong ability to connect with people.
  • Inherent ability to not only listen to a customer while understanding their needs.
  • Enjoys healthy competition and driven to succeed.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Displays a high level of integrity.

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

  • Customer Experience Coordinator

    1 month ago

    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionPella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team! Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a...

  • Customer Experience Coordinator

    1 month ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team! Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales,...

  • Customer Experience Coordinator

    3 weeks ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team! Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales,...

  • Customer Experience Coordinator

    4 weeks ago

    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionPella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team! Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a...

  • Customer Experience Coordinator

    1 week ago

    Beltsville, United States Pella Mid-atlantic Inc. Full time

    Pella Mid-Atlantic is the areas leading distributor of Pella window and door products. We are hiring Customer Experience Representatives to join our team! Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales,...

  • Employment Coordinator

    2 months ago

    Beltsville, United States Compass Maryland Full time

    Job DescriptionJob DescriptionCompass, Inc. a progressive, non-profit organization that supports individuals with intellectual and developmental disabilities is seeking a highly skilled, self-starter with a demonstrated record of case management, job development, and innovative thinking for the position of Employment Coordinator.  The Employment Coordinator...

  • Employment Coordinator

    4 weeks ago

    Beltsville, United States Compass Maryland Full time

    Job DescriptionJob DescriptionCompass, Inc. a progressive, non-profit organization that supports individuals with intellectual and developmental disabilities is seeking a highly skilled, self-starter with a demonstrated record of case management, job development, and innovative thinking for the position of Employment Coordinator.  The Employment Coordinator...

  • Customer Service

    4 weeks ago

    Beltsville, United States SRS Building Products - Beltsville Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...

  • Customer Service

    1 month ago

    Beltsville, United States SRS Building Products - Beltsville Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...

  • Customer Service

    3 weeks ago

    Beltsville, United States SRS Building Products - Beltsville Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Customer Service Representative

    2 weeks ago

    Beltsville, United States SRS Building Products - Beltsville Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Installation Coordinator

    2 weeks ago

    Beltsville, United States Diverzify Full time

    Description: **A few things about us** Welcome to Diverzify! We’re the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team, with...

  • Installation Coordinator

    2 weeks ago

    Beltsville, United States Spectra Contract Flooring Full time

    Apply Description A few things about us… Welcome to Diverzify! We're the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team,...

  • Dispatcher/customer Service

    4 weeks ago

    Beltsville, United States Prince George Towing & Recovery Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/ Dispatcher. As a Customer Service Representative/ Dispatcher, you will be responsible for providing exceptional service to customers and ensuring their inquiries are resolved. This is a part time position with opportunities...

  • Installation Coordinator

    4 weeks ago

    Beltsville, United States Spectra Contract Flooring Full time

    Apply Description A few things about us… Welcome to Diverzify! We're the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team, with...

  • IT Coordinator

    1 month ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key. Responsibilities: Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business...

  • IT Coordinator

    1 month ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.Responsibilities:Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business...

  • IT Coordinator

    1 month ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.Responsibilities:Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business...

  • IT Coordinator

    4 weeks ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.Responsibilities:Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business...

  • IT Coordinator

    3 weeks ago

    Beltsville, United States Pella Mid-Atlantic, Inc. Full time

    We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key. Responsibilities: Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business...