Customer Sales Associate

4 weeks ago


Dayton, United States Trane Technologies Full time

At

Trane Technologies

TM

and through our businesses including

Trane

®

and

Thermo King

® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**The Role**

Trane in Dayton, OH is hiring a Customer Sales Associate for our Residential Parts & Supply Store As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries.

**Responsibilities:**

+ Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.

+ Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.

+ Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.

+ Assists with warehouse/inventory management work as needed - cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location.

Occasionally operate a forklift and lifting up to 50lbs.

**Qualifications**

+ GED or High School Diploma required

+ Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.

+ Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial

+ Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Base salary for this position is $45,000 to $55,000 with a 15% incentive.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.



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