Quality Assurance Analyst

3 months ago

Mastic, United States Teleperformance USA Full time

Overview:

Job Summary
If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you

Qualifications:

Main Requirements:

  • Bachelors degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 2 years experience as QA in call center
  • Must be proficiency in English & Mandarin in terms of written, reading and speaking
  • Able to start work immediately is preferred.


Responsibilities:

Key Responsibilities:

  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects

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