Training Specialist
3 weeks ago
Part-time (2-3 days per week) to possible Full-time (5 days per week).
Role Summary
The Training Specialist will contract directly with the Outside Sales Representative (OSR) to represent Eminence and is not an employee of Eminence. The roles and responsibilities listed below will take up an average of 2-3 days per week (potentially 5 days per week depending on availability). The number of hours worked per month will depend on the number of accounts that need to be trained in any given month. The candidate should have some level of flexibility to accommodate these 2-3 days per week (potentially 5 days per week depending on availability). The number of days required per month may increase over time.
As the Training Specialist, your focus is to provide training and sales support to existing Spa Partner accounts. You will work closely with the OSR and the Eminence Central Office in Vancouver, Canada to provide extraordinary training and service to Spa Partners. As part of the Outside Sales team, you will also receive and process Spa Partner orders while fielding inquiries regarding orders and training. You will use expert knowledge of products, skincare, massage therapy, seasonal promotions, training techniques, and extraordinary Spa Partner service to provide exciting training to each Spa Partner on a regular basis.
Responsibilities
- Participate in all sales activities necessary to achieve the sales targets for each Fiscal Year (Fiscal Year runs 1-Oct to 30-Sep of each calendar year)
- Conduct regular business meetings with the decision-maker(s) at each Spa
- Regularly prospect new Spa Partner accounts within the assigned geographical area
- Increase product penetration by expanding the Eminence product portfolio in each Spa Partner account
- Drive 'uptake' of seasonal Eminence promotions and other Eminence promotions as directed by the OSR
- Partner with Spa Partners and the OSR to address challenges and opportunities in each business (including, for example: menus, backbar, retail merchandising, and pricing) - including use of the Eminence Onsite Quarterly Checklist and Marketing Checklist
- Deliver training to each Spa Partner at their spa location on a quarterly basis and provide Monthly Support Visits to Spa Partners that achieve a specific revenue threshold
- Providing Opening Order training once a month for the first 3 months after opening a new account, as directed by the OSR
- Maximize the information retention of Spa Partners through tailored, inspirational, question-based training
- Product Instruction Manuals are provided by Eminence
- Send an After Training follow-up email to each account within 48 hours to answer any unresolved questions during training, provide any promised material, etc.
- Assist Spa Partners with placing orders and managing their inventory
- Support Spa Partners with the coordination of special events as directed by the OSR
- Record a detailed recap of all on-site training to be sent to the OSR within 48 hours
- Opportunity to attend annual local Tradeshow(s) and Regional Training Events with OSR as a representative of Eminence
- Attend Eminence Annual Business Conference in Vancouver once a year (approximately 5 days in July or August) for further training and education
- Has a current Esthetician License and has been currently practicing for a minimum of 2-3 years
- Has experience with Eminence Organic Skin Care Treatments in a Spa - preferred
- Ability to travel overnight within the territory & ability to travel outside of territory as necessary - required
- Valid driver's license and vehicle for assigned territory - required
- Customer Service experience - minimum 2 years
- Sales Experience - minimum 1 year
- Training facilitation and/or presentation experience - preferred
- Excellent communication skills
- Excellent organizational skills - punctuality and reliability are essential
- Customer service skills
- Computer skills (especially PowerPoint, MS Word, Excel, and Outlook)
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
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