Parts Sales

5 months ago

Dumfries, United States Ted Britt Auto Group Full time
We Offer:
  • Competitive Pay
  • Ongoing professional training
  • Excellent benefits package including
  • Medical
  • Dental
  • Vision
  • Life, Long Term Disability, Critical Illness, Accident Insurance
  • Legal Shield
  • 401(k) and profit-sharing plan with employer match
  • Paid Holiday, Sick and Vacation Time
Summary

Assist Service Technicians and customers with parts request orders.

Service Department Support
  • Interface with Service Technicians and ensure their P&A needs are being met.
  • Take service technicians' orders for parts and fill them as fast as possible.
  • Assist service technicians in determining parts & accessories requirements for individual jobs.
  • Recommend related parts which may be required for a job.
  • Supply cost of parts information on repair orders.
  • Update inventory control system and parts catalogue.
  • Receive and log merchandise into inventory.
  • Notify service personnel when special parts or back-ordered parts are received.
  • Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
Customer Service
  • Work directly with "walk-in" or "telephone" customers to help determine and supply them with parts and accessories.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customers.
  • Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
  • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
  • Clean & Efficient P&A Environment
  • Receive parts from distributors, check merchandise received against purchase invoice.
  • Tag merchandise. Display or place into stock.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P & A management.
  • Other Duties - As Assigned
Requirements

Commitments:
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Review all P.A.C.E. videos and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
  • Present an up beat, friendly, outgoing personality to customers; - no matter what the situation
  • Accept direction, follow instructions, and work well with other people
Qualifications:
  • Friendly, outgoing personality.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Job Requirements:
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
  • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:
Physical Demands:
  • The noise level in the work environment is occasionally loud.
  • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material
Working Conditions:
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.

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