Senior Technical Project Manager
2 weeks ago
Must Haves:
Infra Pms with hospitality or ideally pms with Opera/PMS exp
PMS.opera exp ideal, otherwise Infra PM out of hospitality
Strong Project Manager
Focused on infrastructure projects with relevant toolset
Hospitality/PMS/Opera
Opera V5. This is not an Opera Cloud PM role. - PM familiarity with infrastructure projects such as networking, Azure, and hospitality systems such as Opera V5 and interfaces
Must have participated in (not necessarily owned) at least one 8-12 month (or longer) 10+ person-year project
Must have knowledge of at least one tool from each section below
Oracle DB, Virtual machines (Vsphere), F5 network gear, infoblox DNS, active directory, distributed file servers, PURE storage
Java & Oracle Forms client, served up by weblogic
Automation: PowerShell, Ansible, Rundeck
Job Description: We are looking for a Senior Technical Project Manager to shape and manage various projects in the Hyatt's PMS Technical team. You will be responsible for intake and delivery of projects that involve Opera PMS hosting or its related interfaces. The Senior Technical Project Manager will also be responsible for communicating with all stakeholders to assure successful project delivery.
POSITION RESPONSIBILITIES:
Deliverables
Plan, coordinate, supervise, and communicate activities related to the design, development, testing, and deployment of changes to the Opera system hosted in Hyatt's datacenter
What is the Opera System?
Hotel property management system
Developed by Oracle and hosted in Hyatt's datacenter
Core to daily hotel operations. (Front desk check-in, back office accounting, interfaces to 200 other systems like door locks, TV's, and garages.)
Samples Projects
Implementing new application versions received from the vendor
Standing up a new datacenter in another region
Monthly patching of windows application servers
Testing disaster recover readiness
Implementing interfaces/services of additional vendors to/from Opera
Building additional non-prod environments to give internal testers more varied test configurations
EXPERIENCE AND QUALIFICATIONS:
Must Have Strong Written and Verbal Communication Skills
Written status reports and PPT's
Exec steering committee presentations. Must be able to read the room to understand appropriate level of detail.
Liaise with technical and non-technical people at the hotels
Tracking with vendors regarding scope, dates, and issues
Editing documentation written by engineers so that it is easily understood by non-technical hotel staff
Collaboration
Discuss business requirements with Business partners
Discuss technical requirements, issues, and estimates with engineers
Should have experience with the typical resistance or inability of engineers to provide detailed estimates
Work with multiple technical and non-technical teams
Work with multiple teams that test their application integrations with Opera
Project Intake
Review scope and other intake documents provided by our business partners and work with those business partners to develop the missing pieces before proceeding with Engineering teams
Work with engineers to determine high-level estimates
Work with managers to determine where projects fall in the priority list
Communicate projected start dates and durations to requestors
Project Management
Acumen to know when artifacts in project methodology are necessary and when they can be skipped
Track detailed status, issues, deliverables, and next steps
Structured methodology for managing all the details for multiple projects simultaneously
5+ years running projects of different sizes
Must have participated in (not necessarily owned) at least one 8-12 month (or longer) 10+ person-year project
Must have owned at least one 6+ month project
Creates, manages and executes project plans
Critical path management: understand how constraints affect estimates
Experience estimating and managing project budgets is a big plus
Meetings
Expected to schedule and run meetings with project team members
Must be able to run efficient meetings. (Publish agendas. Come prepared. Keep people on task. End early when possible. Cancel standing meetings when not necessary. Publish minutes - including follow up tasks.)
Must be an active listener, not just taking notes of others' conversations. Look for holes in others' plans and brainstorm with them to find solutions.
Facilitate brainstorming and problem solving of issues
Testing
Understand different classes of testing (unit, integration, functional, performance, smoke)
Primary Tech Knowledge and Experience
Worked on tech projects for 10+ years
Background as an individual contributor in some technology discipline strongly preferred. (e.g., developer, engineer, etc)
Have a working knowledge of technical components in a datacenter. (E.g., Virtual machines, networking, etc.) Not expected to be an expert in any of these technologies, but basic knowledge is necessary to understand the context of details provided by engineers.
PREFERRED SKILLS:
Secondary Technology Knowledge and Experience
Experience with any of the following technologies is a plus. None are required.
Oracle DB, Virtual machines (Vsphere), F5 network gear, infoblox DNS, active directory, distributed file servers, PURE storage
Java & Oracle Forms client, served up by weblogic
Automation: PowerShell, Ansible, Rundeck
Business Knowledge
Hospitality experience a strong plus (but not required)
Must be a subject matter expert in some discipline from previous work experience. (Not interested in project coordinators that do not absorb any details in their environment.)
Must be interested in acquiring business expertise of Hyatt's systems and growing into a subject matter expert over time
Note: Candidate should have updated LinkedIn profile and education information must be mentioned in resume.
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