Customer Service Representative

4 days ago


Tahlequah, United States Cherokee Nation Full time

Job Summary:

Provides customer service to clients. Completes applications for services. Provides information, documents reports, maintains files and performs other duties.

Job Duties:

Provides intake and completes applications and/or registration for determination of eligible services. Determines level of service. Secures and reviews backup documentation. Computes income and determine hours of care for which client is eligible, issues proper documents to clients for eligibility continuations. Submits paperwork for application processing. Responds to clients and vendor inquiries. Provides follow-up on clients who have received internal and external referral to determine that clients were able to access needed service. Determines client satisfaction, verifies information contained in the client application, or request further information. Provides follow-up on documentation submitted to supervisor on customer complaints. Provides follow-up with appropriate program managers & directors on referrals or concerns received from administration and Tribal Council. Maintains logs, registers, and data necessary for program use. Develops and maintains necessary reports for supervisor. Represents program at meeting, community events, with client and public. Other duties may be assigned.

Qualifications:

EDUCATIONAL REQUIREMENT

High school diploma or general education degree (GED).

EXPERIENCE REQUIREMENT

At least three (3) years experience in a related field is required.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating may be required by the department.

COMPUTER SKILLS

An individual should have knowledge of Database software and Word Processing software.

OTHER SKILLS AND ABILITIES

Ability to work with the public.

OTHER QUALIFICATIONS

Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIGs Cumulative Sanction Report, or the GSAs List of Excluded Providers, or listed on the OIGs List of Excluded Individuals/Entities (LEIE).

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.



  • Tahlequah, United States Family Dollar Full time

    Family Dollar - 905B S MUSKOGEE AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Tahlequah, Oklahoma, United States Walmart Full time

    **Key Responsibilities**As a Customer Service Representative at Walmart, you will:• Greet customers and provide assistance with finding products• Resolve customer complaints and issues in a professional manner• Maintain a positive and friendly attitude in all interactions• Stay up-to-date on product knowledge and promotions• Work effectively as...


  • Tahlequah, Oklahoma, United States TTCU Full time

    Job SummaryThe Customer Service Representative will provide exceptional service to members, processing a variety of transactions and answering their questions in a timely and professional manner.Main ResponsibilitiesProcess member transactions efficiently and accuratelyProvide information to members and non-members on financial products and servicesBalancing...


  • Tahlequah, Oklahoma, United States Loves Travel Stops & Country Store Part time

    Job ResponsibilitiesAs a Retail Cashier Part Time, you will provide fast, friendly, and accurate services for customers.General customer service duties including helping customers find items, answering questions about products and services, and addressing customer needs.Balancing a cash register by completing customer transactions and offering additional...


  • Tahlequah, Oklahoma, United States Mark Hodson - State Farm Agent Full time

    **About Us**We are a dynamic insurance and financial services office located in Tahlequah, Oklahoma. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.As a key member of our team, you will be responsible for establishing customer relationships, using a customer-focused review process to...


  • Tahlequah, Oklahoma, United States Lora Lunn - State Farm Agent Full time

    Job Description Job Description Benefits:Simple IRAHiring bonusBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Lora Lunn - State Farm Agent, you will generate the kind of exceptional client...


  • Tahlequah, Oklahoma, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCDomino's is a leading pizza chain dedicated to delivering exceptional customer experiences.The Role of a Customer Service RepresentativeAs a Customer Service Representative at Domino's, you will be the face of our brand, responsible for providing top-notch service to our customers. Your key responsibilities will include:Greeting...


  • Tahlequah, Oklahoma, United States Mark Hodson - State Farm Agent Full time

    About UsAt Mark Hodson - State Farm Agent, we believe that our team is the key to our success. As a Marketing and Sales Representative, you will have the opportunity to work with a talented group of professionals who are passionate about providing excellent service to our customers.You will be responsible for developing leads, scheduling appointments,...


  • Tahlequah, United States Loves Travel Stops & Country Store Full time

    Req ID: 452583Address: 111 E. Downing Tahlequah, OK, 74464 Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!At Love’s,...


  • Tahlequah, United States Love's Travel Stops Full time

    Req ID:  434145 Address: 111 E. Downing Tahlequah, OK, 74464 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love’s! At Love’s, our cashiers work in a fast-paced environment and maintain clean places while having...


  • Tahlequah, Oklahoma, United States Walmart Full time

    About the RoleWe're seeking a reliable and customer-focused Grocery Associate to join our team at Walmart. As a Grocery Associate, you will be responsible for providing exceptional customer service, maintaining high standards of product quality, and ensuring a clean and safe shopping environment.Key Tasks• Help customers find products and answer questions...


  • Tahlequah, Oklahoma, United States Loves Travel Stops & Country Store Part time

    Join Our TeamWe're looking for a skilled Cashier to join our team. As a cashier, you will:Interact with customers to provide excellent service and resolve any issues.Operate a cash register accurately and efficiently.Restock shelves and maintain a clean store environment.About Loves Travel Stops & Country StoresWe're a family-owned enterprise that values our...


  • Tahlequah, OK, United States Loves Travel Stops & Country Store Full time

    Req ID: 452583 Address: 111 E. Downing Tahlequah, OK, 74464 Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) – 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Competitive Pay Career Development Hiring Immediately Welcome to Love’s At Love’s, our cashiers work...


  • Tahlequah, Oklahoma, United States Labcorp Full time

    What We OfferA comprehensive benefits package, including medical, dental, vision, life, and disability insurance.Opportunities for continuous growth and development within the organization.A competitive salary and bonus structure.Flexible scheduling and opportunities to work overtime as needed.


  • Tahlequah, Oklahoma, United States Mark Hodson - State Farm Agent Full time

    Role OverviewThe State Farm Team Support Professional will play a crucial role in supporting the success of our team. This position involves working closely with our agents to provide exceptional customer service and support.Key ResponsibilitiesEstablish customer relationships and follow up with customers as neededUse a customer-focused, needs-based review...


  • Tahlequah, Oklahoma, United States Mark Hodson - State Farm Agent Full time

    Our MissionWe are a dynamic team at Mark Hodson - State Farm Agent, dedicated to helping people manage the risks of everyday life. We strive to recover from the unexpected and realize our dreams.As a Customer Relationship Specialist with our team, you will play a vital role in establishing and maintaining strong relationships with our customers. You will be...


  • Tahlequah, United States UGI Full time

    Requistion Number: 25080 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...


  • Tahlequah, Oklahoma, United States Mark Hodson - State Farm Agent Full time

    Why Work with Us?At Mark Hodson - State Farm Agent, we offer a dynamic and supportive work environment that allows our employees to grow and succeed. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about providing exceptional service to our customers.Your Key...


  • Tahlequah, OK, United States Northeastern Health System Full time

    Details Client Name Northeastern Health System Job Type Travel Offering Allied Profession Allied:Surgical Services Specialty Sterile Processing Tech (SPT) Job ID 30590586 Job Title Allied:Surgical Services - Sterile Processing Tech (SPT) Weekly Pay $1550.5 Shift Details Shift 8 Hours x 5 Days Scheduled Hours 40 Job Order...


  • Tahlequah, Oklahoma, United States Wyndy LLC Full time

    Company Overview:At Wyndy LLC, we value reliability, safety, and customer satisfaction. Our mission is to provide exceptional transportation services to our students and their families. We are seeking a skilled and responsible driver to join our team.Job Responsibilities:Transport students to and from schoolEnsure a comfortable and secure environment...