Director of QA

Stakeholders:

Sales / Marketing / Customer Success
About Resulticks
Resulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satis?ed customers. Built from the ground up by experts in marketing, technology, and business management, Resulticks enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core. Resulticks offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the worlds first marketing block chain.
Resulticks has been named to the Gartners Magic Quadrant 2022 for Multichannel Marketing Hubs for six years in a row and has been awarded with the Microsoft Elevating Customer Experience with AI award.
Headquartered in Singapore and New York City, Resulticks is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. Resulticks global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines.
Resulticks seeks optimistic, high-energy QA industry veterans with entrepreneurial spirits and proven track records of successfully leading a team while ensuring quality standards are met to join our team as Head of Quality Assurance.
The Head of Quality Assurance will be expected to bring subject matter expertise, thought leadership and the confidence in leading a team that is a key part of our organization. The ideal candidate will be a natural leader who motivates and pushes the team to do better. You should be a detail-oriented person with the ability to work under the pressure that comes with managing a team.
The ideal candidate must be a quick thinker to come up with solutions to various issues as well as recommendations for improvements. The ideal candidate must also have a enthusiastic style of leadership to keep the team moving forward.
Key Responsibilities
Provides input to strategic decisions by contributing information to
strategic plans and reviews
Evaluates, analyses, and reports on the quality program
Develops and manages against QA budget
Creates a strategic vision, matures, and directs quality assurance
policies, program, and initiatives
Develops, implements, enforces, and improves upon quality standards,
tools, and methodologies
Promote and ensure continual service improvement occurs, and data-based process improvements are implemented for existing QA processes
Defines and documents quality policy, process, and procedures
Manages all quality assurance functions
Develops QA staff by recruiting, selecting, orientating and training employees
Engage in the overall Project Lifecycle methodology to inform appropriate data quality and testing considerations are part of the process and templates are available
Evaluate and cross trains on integration of technical systems and
end-to-end data flows to ensure appropriate level of testing
Works with cross department leadership tp deliver high quality products
and services on schedule
Manages and promotes good working relationships across
cross-functional teams
Research, champions, and recommends industry best practices
20+ years of experience with at least 12+ years of experience
managing a QA team.
Excellent leadership skills with an enthusiastic style of leading.
Phenomenal written and verbal communication skills.
Experience in planning and executing end to end testing of integrated
systems including validation of the integration layer
Experience working with SDLC and Agile/Scrum methodologies
Expertise in performing different types of testing : Black box, Regression,
End-to-End and User Acceptance Testing
Strong negotiation and problem-solving skills.
Ability to talk shop with industry experts.
Ability to effectively prioritize and execute tasks in a
high-pressure environment
Robust analytical skills for both existing processes and
identifying areas of opportunity
Demonstrated leader in the coordination of cross-functional
teams and champion of consistency and task completion
Tangible examples of Thought Leadership.
Quick thinker
Experience and Academic Qualifications
At minimum, a B.A. or B.S. in a relevant field of study
Advanced degree, or MBA.
Must have authorization to work in the United States.
Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
What's your citizenship / employment eligibility? *
What's your highest level of education completed? *

#J-18808-Ljbffr