Quality Assurance Administrator

2 weeks ago

San Diego, United States ADJOIN Full time
Job Details

Job Location
Corporate Office - San Diego, CA

Salary Range
$20.00 - $24.00

Description

The Quality Assurance & Database Specialist oversees quality assurance in client services through developing, implementing, coordinating, monitoring, and reporting demographic and performance data and safety activities. Additionally, the Quality Assurance & Database Specialist provides database and website management, record-keeping support, and performs various administrative tasks to achieve maximum beneficial outcomes for Adjoin clients, team members and other stake holders
  • Provides direction and support with Adjoin's Quality Assurance Program by:
    • Evaluating and updating the Quality Assurance Program, handbook and forms as needed.
    • Monitoring each region to ensure proper procedures are implemented to track QA goals and progress
    • Ensuring that QA duties and plans are completed, documented, tracked, followed-up and filed as required.
    • Sharing quarterly SIR trend analysis with the goal of improving practices and identifying training and service needs
    • Preparing QA quarterly and annual tracking and status reports. Compile data for annual Operational Summary.
  • Provides oversight and support with Adjoin's Safety Program by:
    • Documenting and coordinating safety training, drills, and meetings.
    • Acting as corporate office safety officer.
    • Tracking and coordinating external safety inspections.
    • Maintaining Safety Binder up to date.
    • Collecting and tracking each office's safety officer documentation of training, drills, inspections, and meetings.
    • Meeting at least quarterly with Safety Officers to assure compliance with safety standards and procedures
    • Overseeing and track Hepatitis B vaccines for employees.
    • Tracking and purchasing standard safety supplies for offices such as first aid kits
    • Updating and distributing Annual Safety Binder documents to Safety Officers.
    • Preparing a monthly safety status report.
  • Acts as Administrator of Client Management System (CMS) for Catalysts Division.
  • Stays current on CARF requirements and ensure all tasks align with CARF standards.
  • Assist in management of company website; update information and upload documents as needed and requested.
  • Maintains donor database software including online storefront.
  • Maintains, updates, and tracks donations in the donor database, ensuring timely and accurate donor acknowledgment.
  • Maintains confidential information per policies and procedures.
  • Maintains professional working relationships with other staff members, CMIS administrators, technical assistance providers and other external contacts.
  • Attends all required meetings and in-services as assigned.
  • Completes all required training within required deadlines.
  • Other duties as assigned
Job Type: Full Time

Pay: $20-24/hr

Qualifications

Minimum Qualifications
  • 18 years of age or older
  • 2-4 years of experience in non-profit environment or in organizational support and data entry.
  • Good communication skills, both verbal and written
  • Excellent data collection and analysis skills
  • Strong attention to detail
  • Ability to multitask and work in an autonomous environment with limited direction or supervision.
  • Strong work ethic and desire to work in a fast-paced but highly collaborative team environment.
  • Willingness to keep abreast of new technology and training techniques.
  • Able to speak, read, and write English fluently.
  • Ability to multi-task and work well under pressure.
  • Proficient in MS Office and online platforms; e-learning software is an asset.
  • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
  • Insured, registered vehicle in safe working condition, and proof of current CA driver's license.
Position Requirements
  • Ability to travel within and throughout the counties in which services are provided a minimum of 25% of the time.
  • Ability to travel in and throughout the state on a quarterly basis to attend meetings, trainings, etc.
  • Successful completion of pre-employment drug screen and background check.
  • Physical evaluation as required by job requirements which may include a TB test and/or a lift and transfer test.
  • Acceptable DMV record.

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