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Pharmacy Manager, Fulfillment- Amazon Pharmacy

2 months ago

San Diego, United States Amazon Full time

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including safety, quality, customer experience, budgetary, people development, and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes filling, verifying, and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth’s most customer-centric pharmacy. Key job responsibilities Responsible for the overall safety, quality, performance, and customer experience of the operations. Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation. Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate. Set and clarify requirements and expectations for employees. Measure performance, provide feedback, and hold the team to a high bar. Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices. Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their site to meet and exceed the operating plan. Manage workflow, escalations, and effectively delegate across your leadership team in partnership with the Sr Pharmacy Operations Manager. Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers. Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements. Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP). Responsible for the site’s growth and partnering with capacity planning and facilities for all growth workforce management needs. Develop talent - Create, lead, engage with, and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning. Implement change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve, and improve contribution. Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies). Other duties as assigned. BASIC QUALIFICATIONS Doctorate or Bachelor’s Degree in Pharmacy. Active/Good Standing Pharmacist license in domicile state. 1 year Staff Pharmacist experience within Amazon Pharmacy. Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety. Experience with performance metrics, process improvement, and Lean techniques. Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements, and prioritize. Able to manage detail, establish root cause and be able to extract and manipulate data. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. PREFERRED QUALIFICATIONS 2+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment. Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations. Ability to handle changing priorities and use good judgment in stressful situations. Demonstrated ability to successfully develop others into higher levels of leadership in an organization. Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in a fast-paced environment is crucial. An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills. Interest in long-term career development through assignments in multiple FCs across the nation. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,100/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Posted: June 11, 2024 (Updated 39 minutes ago) #J-18808-Ljbffr