Flood CSR II

Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

Our Core Values Include

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and 'doing the right thing.'

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

Provide an exceptional level of customer service by possessing an in-depth knowledge of assigned Insurance Operations products and services in order to support Underwriting with the fundamental application of product guidelines. This includes Flood, Excess Flood, Private Flood, and ALE. Demonstrate exceptional interpersonal skills by working with agents, policyholders, Underwriting, and Marketing to resolve issues. Requirements must be met while maintaining quality, productivity, and time service standards.

Essential Functions

• Respond to incoming questions, or concerns on both phone and chat by exhibiting a clear understanding of the flood program and other products. Demonstrate a clear understanding of the flood changes and flood system.
• Actively apply underwriting guidelines to processing Cash Reports, FEMA reports workflow and other processing functions. Maintain expert knowledge of multiple underwriting guidelines, processing procedures, and systems for assigned products and services. Troubleshoot problems and identify differences between similar items, while utilizing product and system knowledge in making logical, quality decisions to ensure accuracy and efficient flow through the processing system. Process workflow daily simultaneously with phone and chat calls. This includes reviewing and validating incoming receipts from agents such as issuance of new business, renewals, endorsements, and other policy changes. Use critical thinking to accurately review and validate all flood changes.
• Continually work with other departments to find processing enhancements.
• Maintain professional relationships internally and externally by being a good listener and stimulating enthusiasm in others while overcoming objections diplomatically. Possess the ability to effectively express oneself verbally and in writing using a patient and professional demeanor

Required Education and Experience

• HS/GED
• 1-2 years of clerical support/customer service.
• Excellent oral and written communication skills. Outlook experience is also necessary. Data entry 1200 kpm

Preferred Education and Experience

Bachelor's in Administration or a similar field. Salesforce and AS400 experience. Bilingual is a plus.

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.

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