Client Service Representative
2 weeks ago
Circle C Animal Hospital is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care.
We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with localspecialists when advanced diagnostic procedures are required.Our facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area,as well as intensive care and isolation units.
AtCircle C Animal Hospitalwe strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.
Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Client Service Representative Competencies
Patience & Compassion:
Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
Collaboration & Teamwork:
Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results
. Sharing ideas and being open to other’s ideas.
Communicating
: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills.
Active Listening:
Following the expressed wishes of teammates and clients
.
Client Satisfaction:
Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
Full or part-time
Ability to work on weekends
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
#J-18808-Ljbffr
-
Client Service Representative
2 days ago
Austin, United States VCA Animal Hospitals, Inc. Full timeLocation: VCA Tanglewood Animal Hospital 9125 Menchaca Rd. Austin, Tx 78748 Client Service Representative. Do you love people and their pets? We are looking for a warm, friendly person, that wants to help people help their pets! We believe in caring Client Service, Representative, Service, Client, Animal Care, Retail
-
Client Service Representative
2 days ago
Austin, United States VCA Animal Hospitals, Inc. Full timeLakeline Animal Hospital 12010 Ranch Rd 620 N - Austin, TX 78750 ESSENTIAL FUNCTIONS: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms - Scheduling and confirming appoi Client Service, Representative, Service, Animal Care, Retail, Client
-
Client Service Representative II
2 days ago
Austin, United States National Western Life Insurance Company Full timeJob Summary Under limited supervision, the Client Services Representative II responds directly or indirectly to policyholder and/or agent inquiries. Essential Functions * Update beneficiary changes, address changes, forms requests, etc. into database * Policy provisions, policy changes/conversions, reinstatements, withdrawal histories * Ensure compliance...
-
Client Services Representative
2 days ago
Austin, United States The HT Group Full timeLocation: Austin Type: Contract to Hire Job #18586 Salary: $19.50 USD The HT Group is partnering with an established insurance provider here in North Central Austin who is looking for a Client Services Representative II to assist their team! The ideal candidate will have prior customer service experience, excellent communication skills and must be...
-
Client Services Representative
2 hours ago
Austin, United States The HT Group Full timeLocation: Austin Type: Contract to Hire Job #18687 Salary: $19.50 USD The HT Group is partnering with an established insurance provider here in North Central Austin who is looking for a Client Services Representative to assist their team! The ideal candidate will have prior customer service experience, excellent communication skills and must be...
-
Lead Client Service Representative
2 days ago
Austin, United States VCA Animal Hospitals, Inc. Full timeVCA Anderson Mill Animal Hospital is a busy, 3-doctor, AAHA-accredited, small animal practice located in Austin, Texas. Our hospital has been serving the north Austin community for over 40 years. We are actively seeking a highly experienced Client Se Client Service, Representative, Lead, Business Operations, Service, Hospital, Animal Care, Business Services
-
Client Representative
2 weeks ago
Austin, United States Summit Strive Consulting Full timeJob DescriptionJob DescriptionJob Title: Client Representative Company Overview:Join our passionate team dedicated to making a difference! We are a leading fundraising company committed to supporting non-profit organizations in achieving their missions. Our client representatives play a pivotal role in connecting donors with causes they care about,...
-
Client Services Team Lead/Trainer
2 days ago
Austin, United States National Western Life Insurance Company Full timeJob Summary The Client Service Team Lead/ Trainer is responsible for providing technical guidance and support, training team members, setting strategy and monitoring progress towards goals based on each member's strengths and skills. The Client Service Team Lead/ Trainer is responsible for providing technical guidance and support, training team members,...
-
Patient Services Representative
2 days ago
Austin, United States The HT Group Full timeLocation: Austin Type: Contract to Hire Job #18679 The HT Group has a Medical/Healthcare client inthe Bee Cave area looking for a Patient Services Representative who is both hands-on and willing to work together to make sure each patient receives proper care and attention. This individual will be helping to provide excellent customer service in a fast-paced,...
-
Client Service Specialist
12 hours ago
Austin, United States Financial Advisory Office of William Everly, CFP Full time**Client Service Specialist** The client service specialist is responsible for the operations and marketing of the practice. Duties for this position include (and not limited to): **Key duties**: - Manage the calendar(s) of the practice. Set appointments for all client and vendor meetings. Confirm all appointments, etc. - Work with clients to have all...
-
At&t Customer Service and Sales Representative
2 weeks ago
North Austin, United States A2i Enterprise inc Full timeHave you thought about developing your career and taking the next step into building key skills that will assist your expertise and growth trajectory? At our company, we are committed to ensuring that our AT&T Customer Service and Sales Representatives experience the utmost professional training from the moment they start with our team. Our AT&T Customer...
-
Customer Service Sales Representative
1 week ago
Austin, United States Austin Sales & Marketing Co. Full timeJob DescriptionJob DescriptionThis is not a remote/hybrid position.About Us: We are a leading provider of face to face sales and marketing, committed to delivering top-quality solutions to our clients. Our innovative sales approach focuses on direct engagement with customers at events, pop-ups, kiosks, and fundraising events. We are currently seeking...
-
Patient Service Representative
3 weeks ago
Austin, United States Austin Gastroenterology Full timeJob DescriptionJob DescriptionPatient Service Representatives are responsible for administrative tasks such as patient check-in and check-out, determining patient costs and collecting payments, preparing and maintaining patient charts, obtaining and processing referrals and authorizations, balancing daily receipts, performing data entry, taking inbound phone...
-
Client Services Manager III
2 days ago
Austin, United States Schenker & Co AG Full timeJob Overview Responsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements. Position will be based onsite at one of our key strategic accounts.What will you enjoy doing (duties/tasks) •...
-
Client Services Manager III
2 days ago
Austin, United States Schenker & Co AG Full timeJob Overview Responsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements. Position will be based onsite at one of our key strategic accounts.What will you enjoy doing (duties/tasks) •...
-
Call Center Representative
3 weeks ago
Austin, United States DigiTalkTell Full timeJob DescriptionJob DescriptionAbout us:At DigiTalkTell, we redefine the art of communication through seamless connections and unparalleled customer engagement. As a leading call center, we bring a wealth of expertise and dedication to every interaction, ensuring your business thrives in a world where customer service is paramount.We are searching for a...
-
Claims Service Representative
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Austin, United States SNI Companies - Texas Full timeSNI Companies has partnered with a Business Services organization in North Austin that is seeking multiple Claims Service Representatives to join their team! Combine your Administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential,...
-
Claims Service Representative
Found in: Appcast US C2 - 2 weeks ago
Austin, United States SNI Companies - Texas Full timeSNI Companies has partnered with a Business Services organization in North Austin that is seeking multiple Claims Service Representatives to join their team! Combine your Administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential,...
-
Claims Service Representative
2 weeks ago
Austin, United States SNI Companies - Texas Full timeSNI Companies has partnered with a Business Services organization in North Austin that is seeking multiple Claims Service Representatives to join their team! Combine your Administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential,...
-
Client Services Manager III
Found in: beBee jobs US - 2 weeks ago
Austin, Texas, United States Schenker, Inc. Full timeJob OverviewResponsible for the day-to-day management of DB Schenker global accounts ensuring client satisfaction, support of global sales strategy and maintaining acceptable levels of service through coordination of operational requirements. Position will be based onsite at one of our key strategic accounts.What will you enjoy doing (duties/tasks) Manages...