Call Center Scheduler 1

1 month ago

Richmond, United States Reid Hospital & Health Care Services Full time

Find your WHY at Reid Health:

The Scheduler I role includes the responsibility of creating an internal and external face for Reid Health. They will be responsible for assisting callers with all aspects of healthcare services interface and scheduling including: Hospital departments, Primary and Specialty Care practices.

Let's Shine. Together.:

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do it is who we are.

Overview of Responsibilities:
  • Assists patients, patient's family, visitors, customers, all hospital staff, departments, and off campus Reid Health offices with communication, notification and informational needs in a manner that is always consistent with Reid's C.A.R.E. principals.
  • Collects, verifies, and interprets patient demographic and orders received by referring departments
  • Maintains knowledge of the inner workings of the departments and practices at Reid to ensure timely problem solving that produces better outcomes for our customers (patients)
  • Is proficient using Epic electronic health record for scheduling, management of the work queue and research for each patient needing scheduled
  • Prioritizes scheduling of patients based on the ordered item
  • Works to ensure good relations with all departments
  • Looks for ways to make the process more efficient and effective with the customer (patient) as the center of those decisions.
  • Maintains files, logs, and special instructions for contacting/communicating with staff.
  • Maintains accurate and updated scheduling notes, special procedure notes, and applies this to obtain necessary information to complete scheduling task.
  • Completes timely and effective follow-up on patients to be scheduled/rescheduled.
  • Receives and processes physician orders from their work queue
  • Maintains daily and monthly statistical reports/records as assigned.
  • Maintains accurate and updated scheduling notes, special procedure notes, and applies this to obtain necessary information to complete scheduling task.


Education/Experience:

Education Required: High School Diploma

Experience Required:Minimum of 2 years experience at Reid Health working in departments that interact with the entire system. Or 5 years experience working a scheduling/call center role at another healthcare institution

Experience Preferred:Three to Five years experience at Reid Health working in departments that interact with the entire system.

Schedule Details:
Day Shift. 40 hours weekly. Monday - Friday, 8:30 - 5:00 p.m.

What We Offer:

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected:

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information:

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

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