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IT Engineer

3 months ago

Midvale, United States Atomic Full time

Who we are

Atomic is building a more connected financial landscape that enables consumers to connect their payroll and financial data to services that will better their financial lives.

At Atomic were focused on building an incredible business while also having a huge social impact. We work with 5 of the top 10 financial institutions and 13 of the top neobanks in the country to deliver exceptional user experiences and help people manage their money.

Job Description & Responsibilities:

Were looking for an IT Support Engineer to provide technical assistance to our staff. In this role you will oversee IT systems and assets; assist with upgrades and fixes; provide training and support as needed; and collect, organize, and manage evidence required for customer audits and regulatory requirements such as PCI and SOC II.

You will have extensive knowledge of computer hardware and software, networks, and industry trends. In your role you will be:

  • Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications such as Google Workspace, Jamf, JumpCloud, and Intune
  • Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Install, configure, maintain, and support computer software, hardware, printers, routers, and cameras
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Resolving logged errors in a timely manner
  • Research and evaluate emerging technologies, hardware, and software
  • Set up and manage user accounts and permissions
  • Provide first-level support to all staff for IT-related issues including hardware malfunctions, software problems, access requests, password-related issues, and network interruptions
  • Document and escalate issues to higher-level support or management as required
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
  • Prepare and maintain documentation for IT infrastructure changes and upgrades
  • Collect, organize, and manage evidence required for customer audits and regulatory requirements such as PCI and SOC II
  • Conduct regular security checks and coordinate with the compliance team to ensure all systems meet the required standards

Qualifications and Skills:

  • Proven experience as an IT Technician or similar role with a strong focus on compliance and documentation
  • Solid understanding of computer systems, mobile devices, and other tech products
  • Scripting (or programming) with languages such as Bash or Python
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills and the ability to document and explain technical details clearly
  • Familiarity with remote desktop applications and help desk software
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional
  • Experience with AWS technologies such IAM, Identity Center, AWS policies and permissions
  • Experience with compliance frameworks such as PCI and SOC II is highly desirable
  • Excellent interpersonal and organizational skills
  • Keen attention to detail and problem-solving skills
  • Ability to prioritize tasks and delegate when necessary

About Atomic Financial:

At Atomic, were building financial connectivity that enables the fintech and financial services ecosystem to connect consumers to the data in their payroll accounts, drive conversions of direct deposit linked products, verify income and employment history in real-time, update the card-on-file in merchants, and manage their subscriptions and bills.

We believe consumers should be able to easily share their own payroll data to improve their financial outcomes. However, connecting to the data is cumbersome, met with non-specialized solutions, which is why we founded Atomic.

Signing up for a mortgage? We make it so you can submit your paystub and W-2 in seconds.

Getting a credit card? We can verify youre employed in real-time.

Switching banks? We can instantly and securely move your direct deposit to the financial institution of your choice.

We build user-permissioned connectivity into payroll and merchant systems. Our products are used by some of the largest financial brands in the world, and were funded by some of the best investors in the world, including Greylock (investor in LinkedIn, Nextdoor, Airbnb, and others), Core Innovation Capital (invested in Ripple, Nerd Wallet, and others), and Portag3 (invested in WealthSimple, Albert, and others).

Our team has been the reason for our success thus far, and it will be the reason we continue to succeed. Were looking to continue to grow our world-class team to shape the tomorrow of Atomic.

Atomics Culture is:

  • Innovative Were on the bleeding edge of the Fintech space empowering some of the coolest brands in the world.
  • Transparent We believe in being transparent with everyone in our company. Feel free to ask how we deliver on this promise during the interview process.
  • Customer-centric Were wild about our customers
  • Product-led We love building amazing products that create the best user experiences.

Benefits and Perks

  • Competitive salary and benefits package including:
  • Medical, dental, vision, and 401(k). 100% paid for employee and dependents
  • Opportunities for equity through stock options
  • Donde Travel Fund $50 per month contribution match
  • Unlimited PTO & 12 company paid holidays
  • A collaborative and inclusive work environment.
  • Opportunities for professional growth and development.

Atomic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.