IT Hardware Asset Management Associate
4 weeks ago
IT Hardware Asset Management Associate
Location-McLean, VA- (Local candidates only)
Experience: Min 2+ years
Contract- 9+ months with extension
Open to W2 and C2C Candidates
Must have -Windows 10, Windows 11, SCCM (System Center Configuration Manager), ServiceNow and Microsoft Office Suite). Experience in IT Hardware Asset Management (IT HAM) is critical for this role.
Overview:
We are looking for a highly motivated, organized, and articulate teammate to join our talented IT Asset Management (ITAM) team. This position will focus on one on one end user data migration from aging computing devices to new, industry-standard devices.
Our Impact:
The Clients IT Asset Management team maintains and tracks end user hardware assets over their usable lifecycle in order to maintain inventory to support the Clients business areas and end users.
Your Impact:
In this role, you will execute IT Desktop Hardware Asset Managements mission of maintaining hardware assets throughout the enterprise and providing exceptional End User Support. In addition, you will be providing technical, analytical, and operational expertise for the following:
Provide PC support for technology refresh and replacement requests.
Provide PC imaging support.
Manage workload through a ticketing system while adhering to established SLAs.
Liaise with partner support teams to escalate end user issues as needed.
Identify opportunities for efficiency in processes and procedures.
Qualifications:
2+ years of experience with IT Hardware Asset Management.
Knowledge of standard technical end user support principles.
A+ or other IT hardware focused certifications a plus.
Knowledge of Windows 10, Windows 11, SCCM, ServiceNow.
Experience with Microsoft Office Suite.
Ability to create and report meaningful metrics/trends.
Keys to Success in this Role:
Outstanding customer service skills.
Self-Starter and self-motivated.
Detail Oriented.
Ability to work independently and collaborate optimally in a team environment.
Ability to perform tasks with minimal supervision.
Strong verbal and written communication skills.
by Jobble
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