Customer Care Coordinator

5 days ago


Grand Rapids, United States Hope Network Full time
The Customer Care Coordinator is a key associate at Hope Network whose primary responsibilities include: Primary responsibility is to facilitate essential customer service delivery to our drivers, passengers, caregivers, funders, general public and all others that he/she comes in contact with. This person is responsible to communicate to all parties involved and resolve all concerns/issues in a timely manner. This position would include handling telephone, radio communication and scheduling and dispatching aspects via computer software. The position also would be directly responsible to meet departmental goals and maintain a high level of customer satisfaction.

Expected Hours: Monday through Friday, 9:00am-5:00pm

Pay: $17.50/hr.

Bilingual Spanish Required

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

This is not intended to be an exhaustive listing of job functions.This job description in no way states or implies that these are the only duties to be performed by this employee.The employee is required to follow any other instructions and to perform any other duties as assigned.

  1. Act as a liaison between drivers and those that are scheduling rides.
  2. Keep record of driver attendance, tardies on the log central sheet.
  3. Provide resources to chauffeurs to fulfill their job requirements, including keys, vehicle, manifest, forms, instructions, etc.
  4. Create assigned route schedules with the goal of making 100% on time transport of passengers.
  5. Communicate via two-way radio or cell phone (Tablet) any cancelations or changes to the drivers while they are on the road.
  6. Answer and direct phone calls to appropriate staff or complete task requested of caller.
  7. Assist drivers with emergencies by determining the best way to address the emergency, sending additional staff, fire, police, emergency unit, verbal support and guidance. Ensuring communication with appropriate person(s) as soon as possible.
Position Qualifications:
  1. Minimum Education required: High school diploma or GED.
  2. Minimum 6 months prior work experience in a customer service position.
  3. Prior work experience in transportation services, as either a chauffeur or dispatcher working with senior citizens and/or disabled individuals preferred
  4. Valid driver's license and acceptable driving record in accordance with Hope Network's policies.
  5. Excellent organizational, communication and composition skills with the ability to react appropriately and effectively in problematic or high stress situations with minimal supervision.
  6. Proficient in computer skills, including Microsoft Office Suite (Word, Excel and Outlook) and the ability to gain working knowledge of scheduling software.
  7. Ability to use a variety of office equipment - including a multi-line phone system, copiers, fax machines, two-way radios, tablets, etc.
  8. Bilingual Spanish


  • Cedar Rapids, United States CarePro Health Services Full time

    Your compassion counts! Experience the satisfaction of service! CarePro Home Medical-Cedar Rapids has an opportunity for a full-time Customer Care Coordinator to join our team! In this role, you will be responsible for patient intake and customer ser Care Coordinator, Customer Care, Medical Equipment, Coordinator, Customer Service, Healthcare


  • Grand Rapids, United States HOPE NETWORK Full time

    The Customer Care Coordinator is a key associate at Hope Network whose primary responsibilities include: Primary responsibility is to facilitate essential customer service delivery to our drivers, passengers, caregivers, funders, general public and all others that he/she comes in contact with. This person is responsible to communicate to all parties involved...


  • Grand Rapids, United States Hope Network Full time

    The Customer Care Coordinator is a key associate at Hope Network whose primary responsibilities include: Primary responsibility is to facilitate essential customer service delivery to our drivers, passengers, caregivers, funders, general public and all others that he/she comes in contact with. This person is responsible to communicate to all parties involved...

  • Care Coordinator

    3 months ago


    Grand Rapids, United States North Homes, Inc. Full time

    Join our team as a Care Coordinator and be the driving force behind seamless, top-notch care! You'll play a crucial role in connecting clients and their families with tailored services, based on their unique needs. From tracking referrals to orchestrating internal and external resources, you'll ensure everyone gets the support they need to thrive. If you're...

  • Care Coordinator

    4 months ago


    Grand Rapids, United States North Homes, Inc. Full time

    Join our team as a Care Coordinator and be the driving force behind seamless, top-notch care! You'll play a crucial role in connecting clients and their families with tailored services, based on their unique needs. From tracking referrals to orchestrating internal and external resources, you'll ensure everyone gets the support they need to thrive. If you're...


  • Grand Rapids, Michigan, United States Snelling Full time

    Job SummarySnelling is seeking an experienced Customer Service Administrative professional to support the administrative functions within a busy company in Grand Rapids. The ideal candidate will have a strong background in customer service, administrative support, and order management. Key responsibilities include assisting with customer inquiries,...


  • Grand Rapids, United States HOPE NETWORK Full time

    The Customer Care Coordinator is a key associate at Hope Network whose primary responsibilities include: Primary responsibility is to facilitate essential customer service delivery to our drivers, passengers, caregivers, funders, general public and all others that he/she comes in contact with. This person is responsible to communicate to all parties involved...


  • Grand Rapids, United States Disability Solutions Full time

    Role and Responsibilities A smiling face and a team player attitude are "MUSTS"! The Patient Implant Care Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctors schedule and any communications with patient...


  • Grand Rapids, United States Advanced Oral Surgery Grand Rapids Full time

    Job DescriptionJob DescriptionRole and Responsibilities A smiling face and a team player attitude are "MUSTS"! The Patient Implant Care Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctors schedule and any...


  • Grand Rapids, United States Ajilon Full time

    Ajilon - JobID: 1FD81129-99C5-4669-825E-FA99F3E14EFA [Customer Service Representative] As a Customer Care Specialist at Ajilon, you'll: Handle incoming customer inquiries through various channels, such as phone, email, and live chat, in a professional and timely manner; Address customer concerns, complaints, and questions, striving to provide satisfactory...


  • Grand Rapids, Michigan, United States SKLD Full time

    SKLD is seeking a skilled Registered Nurse to join our team in a long-term care setting. As a Charge Nurse, you will play a critical role in providing superior customer service and nursing services to our residents. Your responsibilities will include assessing residents' conditions, implementing interventions, and developing care plans. You will also make...


  • Grand Rapids, United States Kawasaki Motors Corp Full time

    Are you looking for an organization that empowers its team members to learn, grow and make a genuine impact? Is work/life balance important to you? At Kawasaki, we offer this and so much more. The Engine Division of Kawasaki Motors Corp, headquartere Customer Care, Specialist, Customer Service, Motors, Retail, Automotive


  • Grand Rapids, United States Fresenius Medical Care Full time

    This role is full-time, 40 hours per week.Why Join Our Team!Rated as one of Forbes' U.S. Best EmployersPaid one-on-one trainingTuition reimbursementCompetitive Pay & BenefitsPaid time off401(K) and much moreNo experience requiredPURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients...


  • Grand Rapids, United States Fresenius Medical Care Full time

    This role is full-time, 40 hours per week.Why Join Our Team!Rated as one of Forbes' U.S. Best EmployersPaid one-on-one trainingTuition reimbursementCompetitive Pay & BenefitsPaid time off401(K) and much moreNo experience requiredPURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients...


  • Grand Rapids, United States Fresenius Medical Care Full time

    **No Dialysis specific experience required!! Fully paid, on-the-job training is provided!**Clinic Location:155 SE 13th StreetGrand Rapids, MN 55744PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization...

  • MDS Coordinator

    3 weeks ago


    Grand Rapids, United States The Laurels of Hudsonville Full time

    $10,000 Sign On Bonus Are you an experienced RN MDS nurse interested in the next step? The MDS Coordinator provides oversight of the RAI process and conducts assessments and care plan coordination for guests. The MDS Coordinator supervises the Care Management Nurse, MDS Nurse. The Laurels of Hudsonville offers one of the leading employee benefit packages...


  • Grand Rapids, Michigan, United States Mary Free Bed Rehabilitation Hospital Full time

    About UsMary Free Bed Rehabilitation Hospital is a leading not-for-profit rehabilitation hospital, accredited nationally and dedicated to providing exceptional care to children and adults. Our unique standard of care sets us apart, and our commitment to excellence is reflected in our exceptional patient outcomes.Our MissionAt Mary Free Bed, our mission is to...


  • Grand Rapids, Michigan, United States CSM Companies, Inc. Full time

    Job SummaryWe are seeking a highly skilled Office Manager to join our team at CSM Companies, Inc. in Grand Rapids. This is an exciting opportunity to work in a busy and professional environment with excellent benefits.Key Responsibilities:Lead the efficient and productive operation of the branch office while maintaining high customer satisfaction.Establish...

  • Registered Nurse

    3 months ago


    Grand Rapids, United States Grand Itasca Full time

    Grand Itasca Clinic & Hospital, a part of Fairview Health Services, is currently seeking an enthusiastic Infusion Registered Nurse to join our team! A long-tenured management team that takes a personal interest in every employee is one of the many advantages you'll find here at Grand Itasca Clinic & Hospital.POSITION: Registered Nurse - Oncology Care...

  • Registered Nurse

    4 weeks ago


    Grand Rapids, United States Grand Itasca Full time

    Grand Itasca Clinic & Hospital, a part of Fairview Health Services, is currently seeking an enthusiastic Infusion Registered Nurse to join our team! A long-tenured management team that takes a personal interest in every employee is one of the many advantages you'll find here at Grand Itasca Clinic & Hospital.POSITION: Registered Nurse - Oncology Care...