Sr. Manager, Quality Assurance

Overview:

Concentra is recognized as the nations leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of Americas workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their
employees.

The Sr. Quality Assurance (QA) Manager will be responsible for overseeing all aspects of Concentra's enterprise testing shared service. The Sr. QA Manager develops, manages, and executes all phases of quality assurance testing, including analysis of product requirements to produce test requirements, and development and execution of functional/system and automated test plans in a multi-tiered environment.
This role also works in close cooperation with the business stakeholders, IS development and DevOps team members. The Sr. QA Manager applies analytical and business skills to evaluate existing and identify new or enhanced systems, products and processes which advance Concentras business objectives.

Lead Concentra's overall manual and automated testing efforts to maintain and improve software resiliency
Develop and maintain a working knowledge of business processes and interdependenciessupported by Concentras software systems/products
Manage the build out of an automation framework and performance/load test capabilities.
Introduce technology best practices in support of these processes
Ensure the creation of test plans, test cases, test scenarios, and test data for use during the testing phases of the software development lifecycle, for every aspect of new and existing software systems/products
Conduct and participate in test case reviews, requirement reviews and design reviews activities.
Ensure the teams documents and reports issues discovered during testing
Collaborate with internal IS teams, vendors and business stakeholders to align test strategy to meet customer requirements and expectations
Provide technology process leadership to develop agile testing processes to quickly deliver the product or feature with acceptable quality
Manage the performance and career development of the QA team
Work in Agile testing methodology team
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Customarily has at least the following experience:

10 or more years
Customarily has 10 or more years of experience leading Quality Assurance teams of both manual test analysts, automation engineers and team leads in a matrixed dynamic environment
Strong knowledge in manual testing practices including test planning, requirements tractability, test execution and issue tracking
Proficient knowledge of leading automation and performance testing tools (like
TestComplete,Neoload, Selenium)
Proficient knowledge with test management and bug tracking tools (like Jira
Familiarity with Agile & DevOps methodologies
Experience using CI/ CD pipelines with tools (like Bamboo, Jenkins)
Experience with tools used for data validation and comparison
Excellent reporting, time management, analytical & communication capabilities
Experience estimating project resource requirements, and managing product delivery schedules and associated risks

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong leadership, project management skills, time management, and problem-solving skills
Ability to provide technology process leadership to develop lean and agile processes to quickly deliver the product or feature with acceptable quality to market
Recognizes when change is required and deals effectively with the uncertainty of change
Ability to assess the implications of risks, and moves others to action, uses a variety of tools and approaches to solve complex problems effectively with rigorous logic and creative thinking
Ability to simplify complex processes and figure out the steps to get things done in practice. Can be counted on when times are tough to do the right thing. Has the courage to take difficult decisions and act ethically. Recognized for the quality of their thinking and ideas, sought out by
others for their advice and solutions
Builds high performing team behaviors with a strong sense of belonging, team spirit and pride. Treats others fairly with trust, dignity, and respect. Embraces diversity by creating inclusive high trust relationships. Has the courage to hold honest candid discussions while being direct and forceful or diplomatic as required
Skilled at assessing performance and future potential and assembling a high performing team. Does not compromise on talent. Constructs and executes compelling development plans with assignments and metrics that stretch and challenge associates beyond their comfort zone. Holds frequent development discussions and candid, two-way conversations with others about their
performance, career aspirations and potential. Encourages lifelong learning. Monitors progress and results, and designs feedback loops into work
Creates focus by evaluating and prioritizing the areas with the greatest impact and eliminating less valuable activities. Focuses on accountability and delivery without blame, pushes and motivates self and others for results. Faces challenge head on. Knows how to get things done through formal and informal channels. Breaks down work into process steps
Develops schedules and tasks. Quickly senses what will help or hinder accomplishing a goal and adjusts for roadblocks measuring performance against goals. Learns from mistakes and seeks and applies continuous improvement. Has the functional/technical knowledge required to do the job and works to keep this knowledge current
Establishes and maintains effective relationships with a wide variety of stakeholders, including internal and external stakeholders. Gains trust and respect through open dialogue. Seeks to understand and anticipate the needs of others, practicing attentive and active listen. Steps up to conflicts by managing them as opportunities and is able to find common ground and get cooperation with minimum noise
Presents facts in a depersonalized and helpful manner. Represents own interests and points of view while being fair to colleagues. Is able to flex their style to meet the requirements of changing situations and the needs of other people. Seeks feedback for personal learning

Education/Credentials
Education Level: Bachelors Degree
Major: Computer Science/Computer Engineering
Degree must be from an accredited college or university