Lead Cafe Barista

Job Type

Full-time

Description

POSITION SUMMARY: The Lead Cafe Barista is responsible for all aspects of the caf in accordance with the vision and mission of Onsite. The Lead Barista promotes our healing hospitality experience by providing exceptional service daily in the preparation and service of a variety of coffee/tea drinks, along with pastries and menu items.

ESSENTIAL RESPONSIBILITIES:

• Work closely with our Executive Chef and Culinary Services Manager and Front-of-House and Back-of-House staff to exemplify outstanding customer service and provide an exceptional guest experience to align with our healing hospitality approach.
• Ensures that all guests are treated with a high degree of customer service while maintaining efficiency and quick service.
• Prepare and sell coffee/tea drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, latte, and cappuccino, matcha, etc.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee?bar; maintains proper loss prevention standards.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee?bar
• Oversight and assisting the cafe team as needed in clearing tables, washing dishes, replenishing snacks, and creating beverages to ensure smooth cafe service. This includes auditing all opening and closing duties completed by employees to ensure protocols are followed
• Works with members of the Hospitality, Culinary and Operations teams to inform the overall comfort, cleanliness and atmosphere of the Caf.
• Enforcing and monitoring all health, safety, and sanitation standards in cafe facilities; Reports accidents and potential safety hazards to management and recommends proper course of action.
• Assisting with catering management for special events and programming; Managing clients' special needs around food and snacks, including but not limited to dietary restrictions, kosher needs, special medical needs, high profile client requests
• Partner with all team members to foster an environment based on the company ANCHOR Values: Authenticity, Nurturing, Courageous, Humble, Open, and Resilient; become a "culture keeper" for the organization; prioritize upholding and protecting a healthy and accepting environment
• Actively participate in the strategic execution of the Company's Vision and Strategic Plan as requested
• Actively provide the highest level of customer service to our clients; continuously strive to improve upon our service, and commitment to a superior customer service experience as a whole
• Actively participate both in obtaining and maintaining Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation by timely assistance with all requests, training and adhering to Policies and Procedures
• Exhibit understanding of healthcare regulatory and compliance policy (e.g., HIPAA, CARF, etc.); knowledge of and adherence to Company policies and procedures, as well as applicable federal/state/local laws and regulations; maintain complete confidentiality in all client/program matters, in accordance with Onsite policy
• Regular and reliable attendance
• Perform other duties as assigned

Requirements

COORDINATOR/SPECIALIST RESPONSIBILITIES:

Coordinates the work of others or implementation of processes.

KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required. Catering experience a plus.

Education and/or Experience: Coffee industry experience, 2-3 years of food service or barista experience preferred; Working knowledge and tactical experience with Microsoft Word, Excel, and Outlook applications.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.

Language Skills: Ability to understand, read, write and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations. Ability to successfully write reports, business correspondence and policy. Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the general public.

Reasoning Ability: HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

Other Qualifications: General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and meet timely deadlines. Must have the aptitude and ability to self-direct work. Ability to work a flexible schedule with some evenings, holidays and weekends required.

PHYSICAL AND MENTAL DEMANDS: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally and frequently required to stand; walk; sit for extended periods of time; use hands to touch, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors.

Employees must be free from dependency on illegal drugs or alcohol. Employees who require regular use of prescription drugs should consult with their HR representative to ensure that such use does not impact their ability to perform the essential job functions. Employees must demonstrate sustained mental and emotional stability in order to maintain safe boundaries with and for clients.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate-controlled maintenance environment with maintenance equipment; some equipment has moving mechanical parts. May frequently work in outside weather conditions being exposed to wet and/or humid conditions. Occasional exposure to fumes or airborne particles and toxic or caustic chemicals, flammables, pesticides, etc.

Noise level is typical for a maintenance and therapeutic/trauma treatment environment.

Limited overnight travel (up to 10%) by land and/or air.

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