Front Desk Agent

3 weeks ago


San Antonio, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
•Full Time employees have access to Medical and Dental insurance to fit your needs
•Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
•401K match (Let us help you build your financial future)
•Companywide Hotel Room Discounts (Who doesn't love to get away)
•Paid Time Off
•Employee Assistance Program (We are here to support you)
•Employee family events (bring the kids)
•Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
•Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Overview

Check-in/check-out resort guests courteously and efficiently; process all payments according to established La Cantera Resort & Spa requirements. Provide information and assistance to all guests and visitors.
  • Ensures that all room discrepancies are cleared
  • Maintains a neat and orderly control desk and area
  • Consistently presents a polished and professional role model image to guests, coworkers, and other departments
  • Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
  • Coordinates out of order rooms with housekeeping
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Resolve guest complaints, ensuring guest satisfaction
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation
    • All room types, numbers, layout, decor, appointments and location
    • All room rates, special packages and promotions
    • Daily house count and expected arrivals/departures
    • Room availability status for any given day
    • Scheduled daily group activities
  • Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
  • Meet with Supervisor to review daily assignments and priorities
  • Access all functions of computer system
  • Set up work station with necessary supplies
  • Promote positive guest relations to all individuals approaching the Front Desk
  • Process all guest check-ins
  • Confirm reservation in system and review all noted information
  • For guests without a reservation, sell a room type agreed upon
  • Register guest in the computer and generate a registration card
  • Verify registration card information with the guest
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
  • Advice guest of any messages, mail, faxes, received for them
  • Communicate services and amenities of the hotel to guests
Qualifications
  • High school graduate or equivalent vocational training certificate
  • Compute basic arithmetic
  • Fluency in English both verbally and non-verbally
  • Maintain confidentiality of guest information and pertinent hotel data
  • Ability to input and access information in the property management system/computers/point of sales system
  • Excellent phone & verbal communication skills
  • Flexible schedule


  • SAN ANTONIO, United States Omni Hotels & Resorts Full time

    Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Front Desk, Agent, Omni, Hotel

  • Front Desk Agent

    4 weeks ago


    San Antonio, United States Bluegreen Vacations - Bluegreen Corporation Full time

    Eilan Hotel & Spa, located in San Antonio, TX, is seeking a full-time or part-time Front Desk Associate. Apply today, hiring immediately! Compensation: Starting at $14 per hour Schedule: Full Time or Part Time Available; Evenings and Weekends Require Front Desk, Agent

  • Front Desk Agent

    5 days ago


    San Antonio, United States Omni Hotels Full time

    Location La Mansion del Rio The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks. Omni La...


  • San Antonio, United States Estancia Del Norte Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk Agent/Shuttle DriverLocation: Estancia Del Norte, San Antonio, TXWe are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent/Shuttle Driver at Estancia Del Norte in San Antonio, TX. The ideal candidate will be responsible for providing exceptional...

  • Front Desk Agent

    4 days ago


    San Antonio, United States Omni Hotels & resorts Full time

    La Mansion del Rio  The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks. Omni La Mansion del...

  • Front Desk Agent

    4 weeks ago


    San Antonio, United States Marriott Hotels & Resorts Full time

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquires regarding reservations, hotel information, directions, Front Desk, Agent, Reservations, Hotel


  • SAN ANTONIO, United States Omni Hotels & Resorts Full time

    The Spa Scheduler/ Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and ha Front Desk, Agent, Omni, Hotel

  • Front Desk Agent

    5 days ago


    San Francisco, United States Infinityhotelsf Full time

    **Job Title:** Front Desk Agent **Job Id:** REF101 **Job Location:** San Francisco, California, USA **Experience:** 1 - 1 Years **Department:** Front Office **Salary:** $17.50/Hourly **Job Description:** *A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an...


  • San Antonio, United States Omni Hotels Full time

    Location Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making...


  • San Antonio, United States SOUTH TEXAS LODGING CORP Full time

    Job DescriptionJob DescriptionWe are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate guests, as well as identify areas of improvement to increase efficiency.Morning (6am-2pm) and Afternoon (2pm-10pm) shifts available.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest...

  • Front Desk Agent

    1 month ago


    San Diego, United States BRICK Hospitality Full time

    *Must have weekend availability* Join our team at Balboa Park Hotel for a unique position growing your experience in hospitality as a hybrid housekeeper and front desk agent. Depending on demand, shifts would consist of either working housekeeping or as a front desk agent. As a Front Desk Agent, you will: - Provide that critical first impression to our...

  • Front Desk Agent

    4 weeks ago


    San Antonio, United States White Lodging Full time

    Summary:At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self...

  • Front Desk Agent

    4 weeks ago


    San Diego, United States Omni Hotels & Resorts Full time

    To oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as d Front Desk, Agent, PBX Operator, Hotel

  • Front Desk Agent>

    1 week ago


    San Simeon, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Cavalier Oceanfront Resort [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    2 months ago


    San Diego, United States Royal Inn of La Jolla Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist...

  • Front Desk Agent

    5 days ago


    San Francisco, United States Crestline Hotels & Resorts Full time

    ** Front Desk Agent** ** Front Desk Agent** ***This position will be working the 3rd shift (10pm to 6pm) Front Desk with Night Audit duties. We are seeking someone who can work at least 4 days/ week can pick up an additional shift to help with coverage as needed. Must be available weekends/holidays*** **Overview** The Front Desk Clerk is responsible for...

  • Front Desk Agent

    1 month ago


    San Marcos, United States RAR Hotel Management Inc Full time

    We are currently seeking a courteous and highly motivated Front Desk Agent to become a key member of our hotel team. As a Front Desk Agent at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay. **_ Part time 2-3 shifts per week. M_**_ust have Holiday and Weekend...

  • Front Desk Agent>

    1 day ago


    San Diego, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 9236 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent>

    1 month ago


    San Francisco, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8485 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    5 days ago


    San Antonio, United States Pyramid Global Hospitality Full time

    About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...