Customer Technical Support Specialist

4 weeks ago

King George, United States Bowhead Full time

Overview:

CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)

Bowhead has a job opening for a Desktop Support Technician in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities:
  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
  • Assist users with data migrations whenever the user's system is Tech Refreshed.
  • Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Provide public folder management support (e.g., permission and administrator roles).
  • Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
  • Maintain and develop IT related procedures required to support the organization.
  • Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
  • Provide input for the preparation of a monthly progress and status report.
Qualifications:
  • Requires a minimum of two (2) years of experience.
  • Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
  • Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
  • Requires an understanding of current Microsoft supported Windows operating systems.
  • A high level of competency in both written and oral communications skills is strongly desired.
  • Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
  • Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
  • A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
  • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
  • Ability to communicate effectively with all levels of employees and outside contacts.
  • Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Physical Demands:

  • Must be able to lift up to 10-15 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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