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Customer Experience Representative
3 months ago
OverviewGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollarindustry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.Nationaland Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.Hourly rate of $18.00/hour with bonus incentivesFull Benefits Provided: Health, Vision, Dental, 401K, Paid Time-OffApart from religious observation, must be able to work varying shifts, including days, evenings,weekends and holidaysThis position is located at the Sawyer International Airport in 125 G, Gwinn, MI 49841.ResponsibilitiesMeet and greet customers in a professional, friendly, and timely mannerWorking Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work 40 Hours per week.
