Client Services Manager

1 week ago

Indianapolis, United States BCforward Full time

BCforward is currently seeking a highly motivated Client Services Manager for an opportunity in Indianapolis, IN

Summary:

  • Position Title: Client Services Manager
  • Location: Indianapolis, IN
  • Anticipated Start Date: 06/20/2024
  • Duration: Full-Time Employee
  • Travel: Occasional local travel may be expected
  • Work Requirement: W2, sponsorship cannot be provided for this role.
  • Pay Range:$50,000/year to $65,000/year.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Compensation structure is competitive base salary (+) full benefits package w/ 401k.

Position Summary:

We are seeking a motivated, hard-working, and detail-oriented Client Services Manager who will take charge of and oversee client-facing responsibilities for our Payforward outsourcing services for one or more clients (based on volume and program complexity).

In this role, you will manage intake, prioritization, and completion of client requests, ensuring seamless onboarding of contract workers employed by BCforward and assigned to client projects, working with cross-functional teams internally as well as client program managers, procurement analysts, or other client representatives.

Job Requirements

  • 3+ years of experience within Services Delivery or business to business customer service as part of a team with results-driven measures captured and communicated to track and manage progress to plan and associated qualitative targets.
  • Written and verbal communication skills with proven history of maintaining client relationships and driving productive service outcomes and growth.
  • Bachelors degree in a related field will be a plus.

Job Responsibilities

  • Act as primary point-of-contact for clients to: understand program needs, communicate priorities and necessary timelines, as well as validate solution design to meet client expectations.
  • Defining and documenting client program requirements, unique processes, and a RACI to define roles, responsibilities, task ownership, data owners and hand-offs within the client facing and internal BCforward Payforward activities.
  • Manages daily, internal stand-up meeting, ensuring fully prepared to present daily inventory of requisitions, new request support activities and pipeline expectations, providing status updates, identifying areas of input or review for client POCs, and generally identifying issues or risks occurring impeding onboarding, speed to start or candidate experience (pre-hire and post-hire).
  • Develop and maintain strong client relationships through regular communications providing updates, addressing inquiries or concerns promptly through phone calls, emails, or chat channels in addition to utilizing any tools approved for Payforward use.
  • Monitor daily service performance as well as progress according to plan for each ‘class’ or ‘employee’ in process, and identify any risks or issues impeding service fulfillment, triage through root cause analysis, and own resolution.
  • Analyze client feedback and work cross-functionally to implement improvements to enhance overall candidate and client satisfaction.

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

www.facebook.com/bcforward

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

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