Client Partner

3 weeks ago

Charlotte, United States Synechron Full time
We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking for a detail-oriented and experienced Client Partner to join our team. The Client Partner in the BFS (Banking and Financial Services) domain will act as a strategic advisor and trusted partner for key accounts, driving business growth and client satisfaction. This individual will be responsible for managing high-value client relationships, identifying new opportunities, and ensuring the delivery of exceptional IT services and solutions. The role demands deep domain knowledge, strategic thinking, and exceptional leadership skills to deliver tangible business outcomes for clients.

The Role

Responsibilities:

Client Relationship Management:
  • Act as the primary point of contact for C-level executives and key stakeholders in BFS accounts.
  • Build and nurture long-term relationships by understanding client needs, challenges, and objectives.
  • Serve as a trusted advisor, offering strategic insights and innovative solutions.
Revenue Growth & Business Development:
  • Drive account growth by identifying opportunities for cross-selling and upselling IT services and solutions.
  • Develop and execute account strategies to achieve revenue targets and profitability goals.
  • Collaborate with the sales team to acquire new clients in the BFS domain.
Strategic Planning:
  • Lead the development of account plans aligned with client priorities and the company's strategic objectives.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies in the BFS space.
Delivery Oversight:
  • Ensure the successful delivery of projects by coordinating with delivery teams and maintaining high-quality standards.
  • Address and resolve escalations, ensuring a seamless client experience.
Collaboration & Leadership:
  • Partner with internal teams, including solution architects, delivery managers, and marketing, to design and propose tailored solutions.
  • Lead client-specific initiatives such as workshops, thought leadership sessions, and innovation labs.
  • Mentor and guide junior team members to build a strong account management team.
Contract Management:
  • Oversee contract negotiations, renewals, and compliance in alignment with company policies and client expectations.
Requirements:

You are:
  • Experience: 10+ years of experience in IT services, with at least 5 years managing large BFS accounts.
  • Education: Bachelor's degree in Business, IT, Finance, or a related field; MBA preferred.
  • Domain Expertise: Strong understanding of the BFS industry, including capital markets, retail banking, and fintech innovations.
  • Relationship Management: Proven ability to build relationships with C-level executives and manage multi-million-dollar accounts.
  • Business Acumen: Strong strategic thinking, financial management, and analytical skills.
  • Delivery Oversight: Experience ensuring the successful delivery of IT solutions, managing SLA compliance, and handling escalations.
  • Communication: Excellent verbal, written, and presentation skills.
  • Technology Knowledge: Familiarity with digital transformation technologies, including AI, cloud, blockchain, and data analytics.
We can offer you:
  • A highly competitive compensation and benefits package
  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture


SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

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