Desktop Support Technician

4 weeks ago

Antigo, United States Cynet Systems Full time
Job Description:

Pay Range: $25hr - $30hr
  • Troubleshooting and Interpretive Skills IT Technicians often have to interpret a problem and determine the best way to resolve it.
  • This requires the use of critical thinking, as the IT Tech may need additional information that isn't provided in order to satisfy the customer or employee.
  • Patience/Positive Attitude/Customer Service: IT Technicians work closely with their customers.
  • Patience is necessary for this field.
  • Often the clients don't understand what is happening with their system and may not describe it properly.
  • Patience will benefit the IT Tech in understanding the problem and working toward a solution.
  • Team/Customer Communication skills: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions.
  • Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
  • Endurance and Focus: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key.
  • IT Techs may be involved in multiple things at once so the ability to prioritize and plan are a must.
  • Organizational skills will help greatly in this area.
  • Improvement Opportunities: Be on the constant lookout to improve processes and make things better for both the technician, IT Support and DPC customers.
  • Be proactive instead of reactive.
Duties:
  • OS Troubleshooting.
  • Computer Hardware troubleshooting.
  • Basic Network Troubleshooting.
  • Software Troubleshooting.
  • Software Installation/Uninstallation.
  • Computer OS Provisioning/Imaging.
  • Hardware Replacements.
  • Shop Manufacturing hardware/software troubleshooting.
  • Engaging in Project activities.
  • Preventative Maintenance.
  • sset Management/Tracking.
  • 5S Workspace and Asset Storage Organization.
  • Ticket prioritization and management.
  • Ticket work log documentation of work and resolution.
  • Training in CUI and DoD ITAR regulations.

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