Sr. Data Analyst

In Vanguard's Digital and Analytics (D&A) department, our goal is to evolve and enhance our clients digital experience. The Data & Analytics team for Personal Investor drives strategic decision making & is embarking on a critical transformation to drive D&As vision of attaining a world class CX. D&As vision is to take a stand for our clients and how they experience Vanguard. CXD promises to create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor. Data and analytics are at the heart of activating this vision, enabling us to enhance the client experience, and improve and transform our suite of digital products As an Analyst within CX Alpha, you will play a critical role responsible for delivering on strategic projects that involve gathering data, experimentation, deep analysis using descriptive and predictive analytics techniques, visualizing data to deliver actionable insights, influencing the business using consultative skills and analytic storytelling. You will interact with a series of stakeholders within our Product, Technology, Finance, UX, Analytics and across the Personal Investor business to transform analytics insights into recommendations for new solutions that improve client investment outcomes for our investors. If you are a strategic thinker with a passion for driving innovation and a proven track record delivering complex initiatives end to end in a cross-functional environment, we invite you to apply for this exciting opportunity Core Responsibilities: Data Analysis: Acquire and compile structured and unstructured data, verifying its quality, accuracy, and reasonableness. Perform analyses of historical data to surface trends and insights using advanced analytical methods. Validate analytical techniques employed by other analysts. Reporting and Visualization: Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement. Develop, own, and manage recurring analytic or reporting processes. Data Analysis and Strategy: Engage with internal partners to understand business strategy, questions, and goals. Bring structure to business requests, translate requirements into an analytical project approach, and lead projects through completion. Interacting with stakeholders to understand strategy, questions and goals. Proactively identify opportunities within the business to contribute to its growth and success. Mentorship and Knowledge Sharing: Mentor and coach junior analysts to elevate technical and storytelling capabilities. Foster a culture of continuous learning and innovation in analytics tools and methods. Proactively expand knowledge of business and analytics, share best practices, and document them. Serve as a subject matter expert for the team and the analytic organization. Cross-Functional Collaboration: Partner with teams in Digital, CXD, Engineering, and Finance to deliver integrated insights. Participate in cross-divisional data projects and resolve operational challenges. Qualifications: 2-3 years work experience in the data analytics field Technology skills: SQL, Python, Tableau, & Data Modeling. Ability to analyze large and complex data sets through robust SQL skills. Experience with large data warehouses and a strong understanding of data modeling principals. Ability to cleanse data and create automated scripts using Python Stakeholder Management, Strategic Thinker and Planner, Manage Ambiguity Preferences: Undergraduate degree or equivalent combination of training and experience. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a missionwe're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.