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Personal Banker l

3 months ago

Georgetown, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. ESSENTIAL DUTIES & RESPONSIBILITIES: Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice Maintain working knowledge of products, services, and processes offered Work collaboratively with internal partners to ensure customers' needs are met and all problems are resolved Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs Provide customer support needed reinforcing the value of current and new technology Process teller transactions and adhere to balancing guidelines Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp Other duties as assigned MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High School Diploma/GED and 6 months of customer service experience, or college degree, or equivalent military experience. Demonstrated ability to develop a comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). WORKING CONDITIONS: Normal office environment. Extended viewing of computer screens. Personal Banker I - Georgetown, OH (Cincinnati East) LOCATION -- Georgetown, Ohio 45121 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.

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