Dispatch Supervisor/Route Planner

4 weeks ago

Bolingbrook, United States Hire Velocity Full time

Dispatch Supervisor / Route Planner Job Description

Primary Responsibilities and Expectations:

  • Execute company routing processes and procedures
  • Schedule and dispatch driver route assignments
  • Review and modify routes to improve efficiency
  • Proactively monitor location and activity of drivers to ensure deliveries are executed as planned
  • Communicate with customers and drivers to manage service expectations and identify problems
  • Review and audit driver logs to manage DOT Hours of Service
  • Update shipment data in company system
  • Communicate with internal and external customers as needed via phone and email
  • Conduct meetings with drivers to review previous day's activities including productivity, accidents, problems, results of any accident investigations, and to promote safety awareness
  • Collect information on incidents/accidents that may occur and report to the safety team
  • Other duties as assigned

Required Qualifications:

  • Excellent communication and interpersonal skills (verbal and written)
  • Strong attention to detail
  • Strong organizational skills
  • Ability to work in a fast-paced team environment
  • High level of competency with office computer systems
  • Experience with MS Office applications (Excel, Word, Outlook)
  • Self-motivation and ability to work independently
  • Strong knowledge of local geography and highway systems where drivers will be operating
  • Working knowledge of DOT and Hours of Service (HOS) regulations

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