Current jobs related to Customer Service Representative - Lihue - BBA Aviation Plc.
-
Customer Service Representative
4 days ago
Lihue, United States FedEx Full timeCustomer Service Representative Role at FedExAs a key member of the FedEx team, you will provide exceptional customer service by responding to inquiries, resolving problems, and selling company services. Your administrative support skills will be essential in ensuring efficient station operations.Key Responsibilities:- Provide accurate information and...
-
Customer Service Representative
1 week ago
Lihue, United States Avis Budget Group Full timeCustomer Return RepresentativeAt Avis Budget Group, we're seeking a driven and energetic individual to join our team as a Customer Return Representative. In this role, you'll be responsible for helping customers return their rental cars, providing excellent customer service, and ensuring a smooth experience for our customers.Key Responsibilities:Meet and...
-
Customer Service Representative
2 weeks ago
Lihue, United States FedEx Full timeCustomer Service RepresentativeAs a Senior Service Agent at FedEx, you will provide accurate information and assistance to customers. Your responsibilities will include responding to inquiries, resolving problems, and selling company services. You will also perform administrative support functions necessary for efficient station operations.Key...
-
Customer Service Representative
4 weeks ago
Lihue, United States Decca Consulting Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Decca Consulting. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our account executives and customers.Key ResponsibilitiesAnswer all incoming customer concerns and...
-
Insurance Customer Service Representative
4 days ago
Lihue, Hawaii, United States State Farm Insurance Full timeCustomer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a crucial role in assisting customers with their insurance needs. Your responsibilities will include:Providing accurate and timely information to customersProcessing policy...
-
Customer Service Representative
3 weeks ago
Lihue, Hawaii, United States Roberts Hawaii Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lihue Airport and Nawiliwili Pier. As a key member of our team, you will be responsible for delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 month ago
Lihue, Hawaii, United States Signature Flight Support Corporation Full timeJob DescriptionSignature Flight Support Corporation is a leading global aviation services provider with a presence in over 220 locations worldwide. As a Customer Service Representative, you will be part of a dynamic team that delivers exceptional customer experiences to our clients. Your primary responsibility will be to provide top-notch service to our...
-
Customer Service Representative Lihue
2 weeks ago
Lihue, Hawaii, United States Enterprise Holdings Full timeCustomer Service Representative OpportunityEnterprise Mobility is seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Lihue Enterprise Airport location. As a key member of our team, you will provide exceptional customer service to both internal and external customers, ensuring a seamless and memorable...
-
Customer Service Representative Lihue
1 month ago
Lihue, Hawaii, United States Enterprise Mobility Inc Full time{"h1": "Customer Service Representative", "p": "At Enterprise Mobility Inc, we are seeking a highly skilled Customer Service Representative to join our team at the Lihue Enterprise Airport location. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, primarily...
-
Customer Service Representative Lihue
4 weeks ago
Lihue, United States Enterprise Holdings Full timeOverview: Enterprise Mobility has an exciting full time opportunity for a Customer Service Representative! This position's hourly pay is $21.85 / hour and is located at the Lihue Enterprise Airport location 96766. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily...
-
Customer Service Representative Lihue
4 days ago
Lihue, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility has an exciting full time opportunity for a Customer Service Representative! This position's hourly pay is $21.85 / hour and is located at the Lihue Enterprise Airport location 96766. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily...
-
Customer Service Representative Lihue
5 months ago
Lihue, United States Enterprise Holdings Full timeOverview: Enterprise Mobility has an exciting full time opportunity for a Customer Service Representative! This position's hourly pay is $21.85 / hour and is located at the Lihue Enterprise Airport location 96766. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily...
-
Customer Service Representative
1 week ago
Lihue, Hawaii, United States Avis Budget Group Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Return Representative. As a key member of our Avis Budget Group team, you will play a vital role in ensuring our customers have a positive experience when returning their rental cars.Key Responsibilities:Meet and greet customers, securing keys and...
-
Customer Service Representative
2 weeks ago
Lihue, Hawaii, United States Signature Flight Support Corporation Full timeJob SummaryThis role is offering a $2000 SIGN-ON BONUS.As a Customer Service Representative at Signature Flight Support Corporation, you will be the face of our company, interacting with visitors and coworkers in a professional, friendly, and courteous manner. Your primary responsibility will be to provide exceptional customer service, ensuring that our...
-
Customer Service Representative
2 weeks ago
Lihue, Hawaii, United States Roberts Hawaii Full timeJob Title: CSR/GreeterAt Roberts Hawaii, we are seeking a highly motivated and customer-focused individual to join our team as a CSR/Greeter. This role is responsible for delivering exceptional service to our clients, guests, and vendors at Lihue Airport and Nawiliwili Pier.Key Responsibilities:Provide personalized service to clients, guests, and vendors,...
-
Customer Service Representative Lihue
2 weeks ago
Lihue, Hawaii, United States Enterprise Mobility Inc Full timeJob OverviewEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Lihue Enterprise Airport location. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and...
-
Customer Service Representative Lihue
2 weeks ago
Lihue, Hawaii, United States Enterprise Mobility Inc Full time{"h3": "Job Overview"} Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Lihue Enterprise Airport location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, both internal and external, primarily face-to-face. Your primary goal...
-
Sales Associate
1 week ago
Lihue, Hawaii, United States Safeway Full timeAbout the Role:Safeway is seeking a Sales Associate - Customer Service Representative to join our team. As a Sales Associate, you will be the face of the Company, interacting with valued customers and helping them with their shopping needs. You will also be responsible for maintaining a clean and organized store environment, including sweeping the floor and...
-
Customer Service Representative
1 week ago
Lihue, Hawaii, United States Avis Budget Group Full timeJob Title: Customer Service Representative - Airport Shuttle DriverAt Avis Budget Group, we're looking for a Customer Service Representative - Airport Shuttle Driver to join our team. As a Shuttle Bus Driver, you'll be responsible for transporting customers to and from the airport terminal and rental car facility. This includes greeting and assisting...
-
Customer Service Representative
2 weeks ago
Lihue, Hawaii, United States Enterprise Holdings Full timeCustomer Service Agent OpportunityEnterprise Mobility is seeking a highly skilled and customer-focused Customer Service Agent to join our team at the Alamo Lihue Airport location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.Key...
Customer Service Representative
2 months ago
Job Description
Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
- Work as part of a team to provide everyone with a friendly welcome to Signature.
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties. - Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
- Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested. - Assist pilots with access to airport and weather information, portals and computers.
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
- Abide by emergency response procedures when/if critical events occur.
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
- Exhibit a positive attitude, consideration and courtesy to everyone at all times.
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
- Operate a multi-line telephone and use the company-approved greeting.
- Drive cars, vans or other shuttles in some locations, where applicable.
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
- Ability to prioritize and perform multiple tasks simultaneously.
- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
- Ability to read small print.
Job Qualifications
To qualify for this position, applicants and those in the role must have:
- High School diploma or general education degree (GED)
- Minimum of 18 years of age.
- A valid state license is required where applicable (based on locations where driving is required).
- A professional appearance
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
- Must be legally authorized to work in the country of employment.
- Ability to successfully and timely complete Signature's training programs
- Ability to use a computer and email, including passing computer-based training modules.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
- Preferred: knowledge of radio procedures and protocols.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Us
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service.We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- Medical/prescription drug, dental, and
