Client Services Coordinator

2 months ago

Tucson, United States Community Medical Services Full time

Overview:

Shift: Monday-Friday 9:30AM-5:30PM and rotating Saturdays 6AM-10AM

Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and trauma-informed manner. The Client Services Coordinator maintains a focused and calm environment while coordinating various aspects of a client's care, including coordinating walk-in intakes, scheduling provider appointments, triaging client issues/concerns and coordinating with counselors and nurses.

As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals.

Along the way, well invest in your well-being through a benefits package for full-time employees that includes:

  • Subsidized medical, dental, and vision insurance
  • Health savings account
  • Short and long-term disability insurance
  • Life insurance
  • Paid sick, vacation, and holiday time
  • 401K retirement plan with match
  • Tuition and Continuing Medical Education reimbursement up to 100%
  • Employee assistance program to support your mental health and wellness
  • Ongoing professional development
Responsibilities:

Were looking for someone who:

  • Enjoys a consistent schedule.
  • Is excited to work in an outpatient setting, much like a doctors office.
  • Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

Responsibilities:

  • Greets and attends to clients in person and over the phone
  • Answers all phone calls in a professional and courteous manner
  • Manages the patient flow of a high volume of clients in a fast-paced environment
  • May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record
  • Schedules appointments using electronic scheduling system
  • Completes accurate documentation of client visits in their electronic health record
  • Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
  • Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
  • Establishes client payment plans and financial contracts, collects and posts payments
  • Ensures confidentiality of all client and employee information
  • Assists in the de-escalation of clients using a trauma-informed approach
  • Triages client issues to secure most appropriate solution Introduces clients to the
  • Recovery Connect engagement app and help them navigate it as needed
  • Completes end of day tasks, including reconciling deposit and payment records
  • Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
  • Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
  • Participates in in-service/education regarding
  • Quality Improvement or required job-focused education
  • Helps maintain inventory and assist in ordering clinic supplies
  • Performs general office duties, such as document preparation, scanning, faxing


Qualifications:
  • High School Diploma/GED
  • 1+ years of experience in customer service is required
  • 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
  • Hospital front desk or multi-physician front desk experience preferred

Skill Requirements

  • Ability to communicate clearly and effectively between all organizational levels and with outside providers
  • Basic computer knowledge, including ability to navigate in electronic health records
  • Culturally competent and sensitive to client and employee needs
  • Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
  • Excellent organizational skills, accuracy, and attention to detail
  • Problem solving, conflict resolution, time management, and strong customer service skills
  • Strong team player comfortable working in a fast-paced setting
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
  • Flexible with the ability to work in a continuously changing environment
  • Ability to work flexible hours including nights, weekends, and holidays

Tools and Equipment

  • Frequent use of a telephone, computer, printer, fax machine and copier
  • Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
  • Frequent use of electronic health record

Physical Working Conditions and Office Setting Description

  • Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
  • Frequent and prolonged typing and operation of computer, keyboard, and telephones
  • Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

#CLSTF

  • Client Services Director

    4 weeks ago

    Tucson, Arizona, United States BAYADA Home Health Care Full time

    Job Summary:BAYADA Home Health Care is seeking a Client Services Manager to join our team in Tucson East Visits Home Health Office. As a Client Services Manager, you will be responsible for providing superior customer service and quality home health care to our clients.Key Responsibilities:Manage coordination of client services and emergent scheduling...

  • Client Services Representative

    4 weeks ago

    Tucson, Arizona, United States Cyracom Full time

    Job SummaryCyraCom International, Inc. is seeking a highly skilled Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our team to resolve any issues that may arise and...

  • Client Service Representative

    4 weeks ago

    Tucson, Arizona, United States Grand Pacific Resorts Full time

    Job DetailsJob Title: Client Service SpecialistJob Location: Tucson, AZPosition Type: Full TimeSalary Range: $20.00 HourlyJob Shift: 1st ShiftDescription:The Client Service Specialist will be responsible for receiving and responding to customer inquiries by phone and email. This includes processing ACH payments setups and cancellations for customer accounts,...

  • Client Services Specialist

    7 days ago

    Tucson, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance.Skills & Qualifications:2 years of high volume inbound call customer service in a call center. Bilingual in...

  • Behavioral Health Services Coordinator

    4 weeks ago

    Tucson, Arizona, United States Casa de los Ninos Full time

    Job SummaryThe Care Coordinator is a vital role at Casa de los Niños, responsible for coordinating comprehensive behavioral health services for children with complex psychosocial needs. This position provides individual, family, and group services to children, youth, and families, facilitating Child & Family Teams and engaging members and their families in...

  • Client Services Specialist

    6 days ago

    Tucson, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance.- Receives and responds to customer inquiries by phone- Assists with ACH setups and cancellations - Processing...

  • Customer Service Coordinator

    4 weeks ago

    Tucson, Arizona, United States The Wonderful Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at The Wonderful Company. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients and partners.Key ResponsibilitiesProcess and manage all documentation (manifests, bills of...

  • Veterinary Client Service Representative

    1 month ago

    Tucson, Arizona, United States Thrive Pet Healthcare Full time

    Position at Thrive Pet HealthcareClient Service RepresentativeEye Care for Animals is seeking a full-time, experienced Client Service Representative to join their team.Key Responsibilities:Provide exceptional client service by greeting clients and their pets, completing registration, and notifying them of expected wait times.Educate clients and answer...

  • AP Coordinator

    2 months ago

    Tucson, Arizona, United States MEB Management Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented AP Coordinator to join our team at MEB Management Services. As an AP Coordinator, you will be responsible for processing and payment of invoices, uploading check information to bank sites, and assisting in logging, routing, coding, and obtaining approval of all Accounts Payable Invoices.Key...

  • Client Service Specialist AZ

    2 months ago

    Tucson, United States Grand Pacific Resorts Full time

    Job DetailsJob Location Advanced Financial Company AZ - Tucson, AZ Position Type Full Time Salary Range $18.00 - $20.00 Hourly Job Shift 1st Shift Description Position is primarily responsible for receiving and responding to customer inquiries by phone and email. Processing ACH payments setups and cancellations for customer accounts. Assisting customers with...

  • Community Services Coordinator

    4 days ago

    Tucson, Arizona, United States Sevita Full time

    Job SummaryWe are seeking a compassionate and dedicated Community Services Coordinator to join our team at Sevita. As a key member of our community-based services team, you will provide essential support to individuals with intellectual and developmental disabilities.About SevitaSevita is a leading provider of home and community-based specialized health...

  • Care Coordinator

    4 weeks ago

    Tucson, Arizona, United States Lutheran Social Services of the Southwest Full time

    **Mission-Driven Opportunity**Lutheran Social Services of the Southwest (LSS-SW) is a nonprofit organization dedicated to delivering services that stabilize, build, and preserve dignity and respect for our community's most vulnerable members.We are seeking a highly skilled Care Coordinator to provide administrative support and program coordination in the...

  • Social Services Coordinator

    4 weeks ago

    Tucson, Arizona, United States Su Vida Services Inc Full time

    About Suvida HealthcareSuvida Healthcare is a dynamic and compassionate organization dedicated to delivering exceptional primary care services to underserved Hispanic seniors. As a Team Member with us, you will be part of a multidisciplinary team that addresses the comprehensive needs of our patients, fostering a culture of empathy, inclusivity, and...

  • Intake Coordinator

    4 weeks ago

    Tucson, Arizona, United States Universal Health Services Full time

    Job SummaryPalo Verde Behavioral Health Hospital is seeking a highly skilled Intake Coordinator to join our team. As a key member of our outpatient services team, you will be responsible for coordinating the assessment and referral activities at our facility.This role involves extensive contact with the community, working closely with utilization review...

  • Customer Service Coordinator

    2 months ago

    Tucson, United States TEKsystems Full time

    Job DescriptionJob Description1) MS Office Suite2) Administrative/Coordination and support (Warehouse/construction/production environment preferred)3) Customer Service/Support (Comfortable placing high volume calls and dealing with unhappy customers)- Attention to detail- Consistent attendance/work history- Self-starter & ability to work independently...

  • Intake Coordinator

    4 weeks ago

    Tucson, Arizona, United States BrightSpring Health Services Full time

    About the RoleAmerita is seeking a skilled Intake Coordinator to join our team. As an Intake Coordinator, you will play a critical role in processing referrals and admissions in a timely manner.Key ResponsibilitiesProcess referrals received from referral sourcesEnsure all required documentation has been received to process the referral timelyEnter patient...

  • Clinical Services Coordinator

    4 weeks ago

    Tucson, Arizona, United States Sevita Full time

    Program Services Clinical CoordinatorMentor Community Services, a part of Sevita, provides community-based services for individuals with intellectual and developmental disabilities. Our mission is to empower every person to live well and have a fulfilling career. As a Clinical Services Coordinator, you will join a mission-driven team and create meaningful...

  • Healthcare Coordinator

    1 month ago

    Tucson, Arizona, United States Transitions Counseling and Consulting Full time

    Job Title: Patient Care and Treatment CoordinatorWe are seeking a highly organized and detail-oriented Patient Care and Treatment Coordinator to join our team at Transitions Counseling and Consulting. This role will provide administrative support and care collaboration to current and future clients and their families.About UsAt Transitions Counseling and...

  • Care Coordinator

    1 month ago

    Tucson, United States Casa de los Ninos Full time

    Who We AreCasa de los Niños is one of the most established and well respected non-profit organizations in Tucson. We have been helping kids and healing families since 1973. Our services include parent education classes, Foster Care, Parents As Teachers, Behavioral Health, and Nurse-Family Partnership Program!Job SummaryThe Care Coordinator is responsible...

  • Care Coordinator

    4 months ago

    Tucson, United States Casa de los Ninos Full time

    Who We Are Casa de los Nios is one of the most established and well respected non-profit organizations in Tucson. We have been helping kids and healing families since 1973. Our services include parent education classes, Foster Care, Parents As Teachers, Behavioral Health, and Nurse-Family Partnership Program! Job Summary The Care Coordinator is responsible...