Store Protection Specialist

Overview Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. General Purpose This position provides a visible presence at Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a courteous manner, deterring theft by demonstrating a confident presence in a company-issued vest/black attire and monitoring the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. Must embrace Company values and protect the Ross treasure. Essential Functions Maintaining Safe & Secure Environment: Understand that safety is the number one priority and practice safe behaviors in all duties, assisting Store Leadership in maintaining a safe environment for Associates and Customers. Provide visible command presence, including prominent greetings with eye contact at store entrances/exits and on the sales floor in company attire, monitoring for potential safety issues. Remove clutter and ensure safe, clear egress to emergency exits. Developing Great Teams & Partnerships:Provide great customer service by greeting Customers, making eye contact, smiling, and answering questions courteously. Treat all Customers and Associates with respect. Demonstrate courtesy, friendliness, and professionalism; recognize Associates using Company recognition programs. Engage with internal and external partners, including conference calls and district meetings; educate Associates and provide recognition. Support Loss Prevention initiatives; perform other duties as assigned. Personal and Store Brand:Represent and support the Company brand at all times. Maintain a professional appearance in accordance with Company dress code. Mitigating Theft and Fraud:Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior. Gather theft indicators and use internal/external intelligence to impact shortage trends; communicate findings to Store Leadership and Loss Prevention. Adhere to Company policy for external theft response. Execute Best Practices and minimize steps and touches while working to maximize productivity. Minimizing Operational Shortage:Increase store awareness of processes to minimize shortage; train and educate Associates on shortage reduction initiatives. Observe and validate proper checkout procedures for Customers and Associates. Competencies:Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required High School education or equivalent required; AA degree preferred. One year retail supervisor experience or similar training preferred. One year loss prevention/security training preferred. Active Security Guard License preferred Ability to work effectively in a fast-paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team. Excellent customer service skills. Proven ability to effectively resolve conflict. Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing. Physical Requirements / ADA Consistent timeliness and regular attendance. Ability to stand, walk, and move around the store up to 100% of working time. Must be able to raise or lower objects more than 25 lbs. from one level to another. Must be able to bend, stoop, or crouch as required by daily business needs. Certain assignments may require other qualifications and skills. Supervisory Responsibilities None Disclaimer This job description summarizes primary duties and responsibilities and is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination and to maintaining a diverse workforce. Compensation The base pay range for this role is $17.00 - $17.50 per hour. The range is dependent on factors including experience, skills, qualifications, education, certifications, seniority and location. The range listed is one component of the total compensation package. Additional Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industry: Retail #J-18808-Ljbffr