ServiceNow Architect with ITBM/SPM expertise

3 weeks ago


Pleasanton, United States Tata Consultancy Services Full time
  • Proven consulting experience as a key technical resource leading the development and delivery of ITBM solutions in client environments
  • Expert level proficiency in ITBM produce line including current ITBM certification(s)
  • Expert knowledge of the ServiceNow ITBM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management, CMDB, and Common Services Data Model
  • Knowledge of industry and domain frameworks leveraged for IT Business Management
  • Experience with key technologies relevant to ServiceNow integration solutions including: Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
  • Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
  • Excellent interpersonal skills, customer centric attitude, and situational awareness
  • Outstanding verbal, written and presentation skills
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

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