Veterinary Client Services Representative

1 month ago

Wichita, United States Ethos Veterinary Health Full time
Veterinary Emergency & Specialty Hospital of Wichita (VESH) located in Wichita, KS is looking to add a Veterinary Client Services Representative to our growing team If you enjoy the thrill of not knowing what is going to come in next, working in a fast paced environment where you have to think on your feet, this position is for YOU

About Us:
VESH is a high volume, progressive 24-hour ER + Specialty Hospital (only one in a 2-hour radius). We have a BRAND-NEW building, 15,000 square feet, fully equipped with state-of-the-art technology. Our mission is to provide the highest level of specialty and emergency care with compassionate treatment tailored to the client and their pet. Much like the care an emergency room provides for humans, Veterinary Emergency & Specialty Hospital of Wichita offers help when primary veterinarians are not available. We are an extension of the services they provided. Our team offers emergency and overnight nursing care as well as care on weekends and major holidays. We also provide specialty surgical care, dentistry/oral surgery on weekdays by appointment. CT & Ultrasound services are available if indicated by our patient's treatment needs.

Job Purpose: The purpose of the client services representative role is to consistently provide outstanding client services within our veterinary hospital environment. In addition, the CSR functions as an integral team member within the hospital team to support the doctors and support staff.

Schedule: Rotating week 1 / week 2 - 3rd shift 10pm - 8am
Week 1 - Sunday, Monday, Tuesday, Wednesday
Week 2 - Sunday, Monday, Tuesday, Saturday

Duties & Responsibilities (included but not limited to):

Client Services:
  1. Responds in a professional manner to client's requests for assistance in wide variety of areas. Examples include but are not limited to the following:
    1. Emergency arrivals
    2. Appointment Scheduling
    3. Message taking directed to doctors, technicians/vet assts and management
    4. Facilitates communications to and from clients as necessary and directed
  2. Greets clients/patients upon arrival for a variety of services
  3. Check in patients for scheduled services
  4. Confirm reason for visit, updates client/patient information/rDVM information
  5. Concludes client/patient visit with check out, schedules follow up appointments or procedures if necessary, accepts and processes payment
  6. Always places the client at the center of attention to ensure a positive client experience
  7. Provides general and specific information as necessary and appropriate to clients
  8. Remains poised and professional with challenging clients or circumstances
  9. Demonstrates compassion and empathy during sensitive client interactions
Medical Records:
  1. Is fluent in medical record systems including paper records and electronic records
  2. Manages medical documents/electronic medical records and incoming/outgoing information
  3. Prepares client/patient record including attaching all rDVM records for scheduled appointments and procedures
  4. As requested, faxes, copies and/or emails medical records to clients, rDVMs, or other veterinary hospitals in a timely manner
Communications:
  1. Conveys verbal, written and electronic communications in a positive, productive and professional manner at all times regardless of audience
  2. Communications are thorough, efficient and accurate at all times
  3. Communications are appropriately and consistently documented according to hospital procedures
  4. Communications are delivered efficiently to the accurate recipient
Medical Information & Knowledge:
  1. Achieves and sustains an appropriate level of knowledge to be informed, confident and helpful to clients
  2. Actively grows knowledge related to hospital services, medications and policies
  3. Delivers information and knowledge to clients as necessary and in keeping with hospital policies, procedures and standards of care
Office Practices:
  1. Functions at a highly skilled level related to standard offices practices including but not limited to the following:
    1. Prompt and reliable attendance
    2. Friendly, compassionate, empathic and professional mannerism
    3. Professional attire and presence following hospital policies
    4. Competent in computer data entry, multi-line telephone functions, faxing, copier functions
    5. Competent in utilizing ezyVet and Smartflow hospital operating systems
Teamwork: defined as "Cooperative effort by the members of a group to achieve a common goal and/or outcome."
  1. Participates in a positive manner in all group sizes.
  2. Refrains from participating in gossip.
  3. Supports team members by assisting other areas, is receptive to feedback and suggestions.
  4. Engages in active problem-solving vs. problem-identifying.
  5. Makes suggestions related to client/patient service improvements and hospital efficiency.
Equipment:
  1. Standard veterinary hospital office equipment - multi-line phone system, fax machine, copier, credit card machines and computers
  2. EzyVet and Smartflow computer software and system
Knowledge/Skills:
  1. Outstanding client service skills
  2. Solid working knowledge of veterinary hospital practice, including terminology
  3. Ability to think logically, problem-solve effectively and anticipate needs of clients, doctors and co-workers
  4. Able to follow multiple, concurrent instructions
  5. Strong computer skills
  6. Strong ability to multi-task, exhibit attention to detail and focus on tasks
  7. Solid working knowledge of dog and cat breeds, normal behavior and basic husbandry
Physical:
  1. Able to stand, sit or bend for extended periods of time
  2. Able to type, write and verbally converse for extended periods of time
  3. Able to work the posted schedule
  4. Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary
  5. Able to lift and/or carry up to 30 lbs


**Ethos Veterinary Health and VESH Wichita management reserves the right to change the job requirements as necessary to meet the operational needs of the hospital, clients and patients.**

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado,Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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