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Application Engineer B

1 month ago

Oak Creek, United States CareerBuilder Full time

Yaskawa America, Inc. is a global leader in variable speed drives, motion controls and robotics. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow. Yaskawa s culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond. Advanced drives, software development, and systems integration are key components to existing and future projects at Yaskawa.

Yaskawa is currently looking for an

Applications Engineer

to join our team. In this role, you will provide technical expertise and know-how to assist customers in the use of Yaskawa products and services to improve their application and processes. Working closely with our sales team, you will develop relationships with customers fostering value add growth opportunities and enhance the utilization of Yaskawa products and services. You will provide product, application, and process knowledge for projects and solutions from concept to completion.

More specifically, this role will have influence in the following areas:

Technical Support
Perform product and application training for key accounts (with sales support).
Provide product and application guidance to customers including Channel Partners, Distributors, Sales, OEMs, End Users, System Integrators, Inside Sales, Technical Support, Technical Service, Order Engineering, and others.
Solve application and installation matters over the telephone or by visiting the customer site (approximately 25% travel).
Provide remote and on-site assistance for equipment set-up and troubleshooting.
Assist field service, technical support, and repair departments with diagnosis and repair of drive products.
Support product and application projects as requested by other Yaskawa departments/business units.

Technical Documentation

Generate and edit technical sheets and information including application notes, success stories, feature descriptions, setup notes, descriptions of operation, etc. pertaining to all levels of Drive products.
Create and edit application documentation to aid in the promotion of products, solutions, and services.
Create and collaborate on Drive related technical specifications for enhancing future products.
Update, organize, and maintain technical documents and engineering files.
Review and edit new technical manuals, instruction manuals, and installation guides.
Produce and edit custom application specific software specifications and associated documentation for the Drive product line.
Acquire and maintain familiarity with applicable industry standards including UL, cUL, CSA, NEMA, CE, IEEE, JIS, and others.
Assist Product Marketing in the preparation of product launch materials and electronic files for new products.

Technical Training

Conduct technical training sessions in-house and support Sales associates at customers facilities: Channel Partners, OEMs, End Users, Representatives, Key Accounts, and Systems Integrators.
Support Training Department with technical information or materials required for customer and associate training (in-house classes, road shows, e-learning modules).
Assist in creating marketing and training materials (PowerPoint presentations, handouts, and demonstration equipment) for web classes and sales associates.
Assist in the development of Application Engineer C. Ability to mentor and answer technical questions from fellow application engineers.

Project Engineering/Quality Control Support/Development Support

Research, document, and recommend solutions for product improvement on quality control issues.
Assist product engineering and development with review and testing of new products, options, and software.
Primary liaison between QC and customers on quality related issues.

Research and Reporting Responsibilities

Communicate project status and provide technical updates to Sales associates.
Complete special application related research projects as assigned by manager.
Archive technical notes on application projects and product successes.
Generate product and feature specifications used to enhance Drive and Machine Tool products.
Implement process improvements using the ETQP model.

Product Certification Support
Support customer witness test requirements and generate test reports.
Provide product certification support to Drive development and R&D groups.
Perform competitive testing and generate comparisons associated with drive products.
Support in-house testing of customer supplied equipment used with Drive products and generate test reports.

Qualifications:

The successful candidate will possess a Bachelors degree in Electrical or Mechanical engineering along with demonstrated knowledge of process automation solutions specifically in the AC Drives area. The ideal candidate will have:

3+ years of experience involving Yaskawa or competitor product lines, applications and projects.
Preferred a candidate with field experience and C++, serial communications and simulation tool experience is a plus.
This role does require approximately 25% domestic and international travel.

We offer the opportunity to experience the excitement, challenge and rewards of working in an entrepreneurial, fast growing, and industry-leading company where you will be challenged to manage projects and apply your skills to a wide variety of applications. Some key advantages to working at Yaskawa include: a global environment with interactions to numerous cultures, career opportunities in diverse areas, a highly competitive benefit package, including a generous 401(K) plan, profit sharing, corporate wide bonus plan and educational assistance programs offering up to $10,000 a year for graduate courses. Yaskawa is an equal opportunity employer.

If the Applications Engineer role sounds like a fit for your background and career goals, we would like to hear from you

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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