Lobby Teller

For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 50,000 members in more than 1,000 fire departments.

Currently, we have an immediate opening for a Regional Office Specialist (Lobby Teller) to join our team This position will work at our front desk at our corporate located at 1520 W Colorado Blvd, Pasadena, CA 91105.

This position ensures a welcoming presence to all who enter, proactively meeting and greeting Credit Union members and other visitors. Further, the Regional Office Specialist is also responsible for performing miscellaneous duties that include maintaining the lobby environment, assisting members with transactions, various administrative tasks and announcing the arrival of appointments.

Primary Responsibilities:

Serving as the first point of contact by greeting members/visitors, notifying the appropriate FFCU employee, escorting the visitor to the appropriate destination, and assisting with any general questions. Supporting regional office by performing general regional office duties such as, but not limited to managing the Coin star, processing teller transactions for members, ordering checks/debits/credit cards, generating consumer loan, partner referrals, processing new/existing membership applications. Performing notary duties as needed. Ensuring a safe, clean and welcoming environment for members and guests. Maintaining and stocking the lobby coffee bar, children’s play area, and courtesy counter with supplies. Performing opening and closing of the branch doors at the beginning or end of each business day, depending on staffing need. Basic Qualifications:

Minimum 2 years experience as a Teller at a credit union or bank setting Proven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement. Experience with teller transactions. A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment. Passion for serving the community High School Diploma or GED

Benefits:

We offer exceptional benefits to our employees, including:

Competitive salary with a pay for performance bonus Fully paid Medical, Dental, and Vision benefits package for employees. Fully paid Life insurance, AD&D, short and long-term disability coverage 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4% Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program

Pet Insurance 3 weeks of PTO annually including 2 ½ days of float time. 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org. #J-18808-Ljbffr