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Job Specific

  • Supervises restaurant activities in absence of Manager
  • Controls Reservation Book, accepts reservations and enters them accurately into the record
  • Maintains guest history files and uses information to enhance repeat guests experience
  • Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
  • Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
  • Inspects menus to ensure cleanliness and acceptability
  • Greets guests in a polite professional manner
  • Determines guest needs, verifies table availability, assigns appropriate table for seating
  • Guides guests to appropriate table
  • Assists guests with seating, and presents menu
  • Ensures removal of unnecessary place settings at occupied tables
  • Notifies server of guest seating, and communicates any special needs or requests
  • Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
  • Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
  • Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
  • Other duties as assigned
General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow team members
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards