Patient Services Representative

3 weeks ago

Austin, United States eMDs Full time
Summary of Job

A Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances.

Essential Duties and Responsibilities
•Professionalism
o Follows all company policies as defined by eMDs leadership and the HR department.
o Follows the direction, guidance, processes, and policies as defined by management and eMDs leadership.
o Follows all Revenue Cycle Services written policies correctly the first-time and every time.
o Responds to all customer requests for assistance in a timely manner.
•Attitude
o Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
o Maintains a positive "can-do" attitude that fosters a positive team environment.
o Proactively learns new things that increase personal skills and customer issue resolution.
•Communication
o Consults directly with customers via phone.
o Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request.
o Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
o Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.
•Product, Process and System Knowledge
o Learns core revenue cycle processes in order to effectively communicate with customers.
o Learns all applicable eMDs software systems and can navigate between them efficiently.
o Learns how and when to escalate issues and follows established process.
•All other duties as required

Skills & Requirements

Qualifications
•Minimum of one year combined health care or phone-based customer service experience.
•Ability to thrive in a high call volume environment.
•Ability to manage multiple projects at the same time in a fast-paced environment.
•Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.
•Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
•Must be available between the hours of 7AM - 7PM CST.
•Strong focus on customer service and team work.

ADDITIONAL SKILLS DESIRED (but not required)
•Knowledge of medical terminology.
•Knowledge of medical billing or insurance.

Language Skills

Employee is required to speak, read and write English and be conversationally fluent in Spanish.

Physical Demands / Work Environment

All employees must be able to lift 50lbs

  • Patient Services Representative

    5 days ago

    Austin, United States Central Health Full time

    Overview In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established CommUnityCare patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single...

  • Patient Service Representative

    2 weeks ago

    Austin, United States Urology America, MSO Full time

    At **Urology Austin**, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. In choosing a career with **Urology Austin**, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven,...

  • Patient Service Representative

    3 weeks ago

    Austin, United States Austin Gastro Full time

    We are currently searching for Patient Service Representatives with experience to join our South Austin team. These positions will require travel between our South and West Austin offices. You will receive medical, dental, vision, life and disability coverages along with generous paid time off, paid holidays and excellent retirement benefits. We also have...

  • Patient Service Representative

    3 weeks ago

    Austin, United States Urology America, MSO Full time

    Job DescriptionJob DescriptionAt Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative,...

  • Patient Service Representative

    2 weeks ago

    Austin, United States Urology America, MSO Full time

    Job DescriptionJob DescriptionAt Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative,...

  • Patient Service Representative

    4 weeks ago

    Austin, United States Urology America, MSO Full time

    Job DescriptionJob DescriptionAt Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative,...

  • Patient Service Representative

    4 days ago

    Austin, United States Allergy Partners Full time

    Job DetailsJob Location112-00-Austin - Austin, TXDescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments....

  • Patient Service Representative South

    5 days ago

    Austin, United States Solis Mammography Washington Radiology Full time

    Ask us about our Sign-On Bonus of up to $2500*! At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to...

  • Patient Service Representative South

    5 days ago

    Austin, United States Solis Mammography Washington Radiology Full time

    Ask us about our Sign-On Bonus of up to $2500*! At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to...

  • Supervisor - Patient Service Representative

    4 days ago

    Austin, United States Texas Oncology Full time

    Overview: The US Oncology Network is looking for a Supervisor-Patient Services Representative to join our team at Texas Oncology ! This position will oversee the Patient Services Representatives in both Medical Oncology and Radiation Oncology at our 4101 James Casey Street #100 location in Austin, Texas with occasional travel to our Bastrop and Lakeway...

  • Patient Service Representative

    5 days ago

    Austin, United States Allergy Partners Full time

    Job DetailsJob Location 112-00-Austin - Austin, TX DescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and...

  • Patient Service Representative

    5 days ago

    Austin, United States Allergy Partners PLLC Full time

    Job Details Description POSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will...

  • Patient Service Representative South

    5 days ago

    Austin, United States Solis Mammography Full time

    Ask us about our Sign-On Bonus of up to $2500*! AtSolis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve.As the nation’s leader in breast health services, our commitment to...

  • Patient Service Representative South

    5 days ago

    Austin, United States Solis Mammography Full time

    Ask us about our Sign-On Bonus of up to $2500*!AtSolis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve.As the nation’s leader in breast health services, our commitment to providing...

  • Patient Service Representative South

    4 days ago

    Austin, United States Solis Mammography Full time

    Ask us about our Sign-On Bonus of up to $2500*!AtSolis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve.As the nation’s leader in breast health services, our commitment to providing...

  • Patient Service Representative South

    4 days ago

    Austin, United States Solis Mammography Washington Radiology Full time

    Job DescriptionJob DescriptionAsk us about our Sign-On Bonus of up to $2500*!At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health...

  • Patient Services Representative

    2 days ago

    Austin, United States People's Community Clinic Full time

    Overview Help coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. The starting range for this position is $15.00 - $17.50 hourly. $750 Sign On Bonus! Responsibilities Greet patients promptly upon their arrival to the clinic utilizing excellent customer service ...

  • Patient Benefits Representative

    4 days ago

    Austin, United States US Oncology, Inc. Full time

    Overview The US Oncology Network is looking for a Patient Benefits Representative to join our team at Texas Oncology! This position will support the North Austin location at 12221 Renfert Way. This position will be a level 1or Sr depending on relevant candidate experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality,...

  • Patient Benefits Representative

    5 days ago

    Austin, United States US Oncology, Inc. Full time

    Overview The US Oncology Network is looking for a Patient Benefits Representative to join our team at Texas Oncology! This position will support our Central Austin clinic at 6204 Balcones. This position will be a level 1or Sr depending on relevant candidate experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality,...

  • Patient Benefits Representative

    4 days ago

    Austin, United States US Oncology, Inc. Full time

    Overview The US Oncology Network is looking for a Patient Benefits Representative to join our team at Texas Oncology! This position will support our North Austin clinic at 12221 Renfert Way. This position will be a level 1or Sr depending on relevant candidate experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality,...