Customer Service Representative

18 hours ago

Biloxi, Mississippi, United States Bob Boyte Chevy Full time
Customer Service Representative Level 1

Responsibilities and Qualifications

Our DSA (Dealer Sales Assistants are tasked with managing inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits agents exhibit.
  • Contact and communicate with customers to identify automotive needs.
  • Answer all calls in a prompt, professional and courteous manner.
  • Use scripts to collect all pertinent customer information and document in the system accordingly.
  • All appointments must be entered into the dealership customer management system.
  • Must be able and willing to make a high-volume amount of calls a day
  • Document all communication with the customer in the customer management system
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
  • Be able to create and maintain customer relationships
  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
  • Must have reliable transportation to and from work for all scheduled working hours
  • Experience using customer tracking systems to track calls to customers preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred, but not required.
  • Appointment setting experience a plus
  • Great communication skills
  • Team player
  • Good interpersonal skills and ability to work successfully in a team environment
  • Must be a minimum of eighteen years of age
  • Maintain valid Driver's License
  • Must be able to pass pre-employment screens (background and drug test)

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