Customer Service Specialist

4 weeks ago

Goldsboro, United States AdaptHealth LLC Full time
AdaptHealth Opportunity - Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties:
  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation and orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Must be able to navigate through multiple online EMR systems to obtain applicable documentation
  • Enter and review all pertinent information in EMR system including authorizations and expiration dates
  • Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
  • Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
  • Meet quality assurance requirements and other key performance metrics
  • Facilitate resolution on customer complaints and problem solving
  • Pays attention to detail and has great organizational skills
  • Actively listens to patients and handle stressful situations with compassion and empathy
  • Flexible with the actual work and the hours of operation
  • Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents
Competency, Skills and Abilities:
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements

Minimum Job Qualifications:
  • High School Diploma or equivalent
  • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Exact job experience is considered any of the above tasks in a Medicare certified.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Salary Description

$14/hr.

  • Family Services Specialist

    2 weeks ago

    Goldsboro, United States Methodist Home For Children Full time

    Job DescriptionJob DescriptionFamily Services Specialist – Wayne County Multipurpose HomeLocation: Goldsboro, NCAbout Us: Methodist Home for Children (MHC) is dedicated to ensuring safe, nurturing homes for children and addressing the social and family problems that lead to abuse, neglect, family disruption, and abandonment. We provide community-based...

  • Family Services Specialist

    5 days ago

    Goldsboro, United States Methodist Home for Children Full time

    Family Services Specialist – Wayne County Multipurpose HomeLocation: Goldsboro, NC About Us: Methodist Home for Children (MHC) is dedicated to ensuring safe, nurturing homes for children and addressing the social and family problems that lead to abuse, neglect, family disruption, and abandonment. We provide community-based services for children and...

  • Customer Service Associate

    5 days ago

    Goldsboro, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 508 N Berkeley Blvd., Goldsboro, NC, is the perfect position for you! You will bring joy to people’s...

  • Customer Service Associate

    1 month ago

    Goldsboro, United States Zips Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash in Goldsboro, NC is the perfect position for you! You will bring joy to people’s journeys by creating a positive and...

  • Customer Service Associate

    2 weeks ago

    Goldsboro, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash - 508 N Berkeley Blvd. Goldsboro, NC 27534 is the perfect position for you! You will bring joy to people’s journeys by...

  • Customer Service Associate

    3 weeks ago

    Goldsboro, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash - 508 N Berkeley Blvd. Goldsboro, NC 27534 is the perfect position for you! You will bring joy to people’s journeys by...

  • Customer Service Associate

    1 day ago

    Goldsboro, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 508 N Berkeley Blvd., Goldsboro, NC, is the perfect position for you! You will bring joy to people’s...

  • Service Technician

    4 days ago

    Goldsboro, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionService TechnicianPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for an experienced Service Technician to join our team in Greensboro, NC.We provide above average pay, great benefits, and a strong company culture with low turnover.Primary Job Function: To...

  • Service Technician

    4 days ago

    Goldsboro, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionService TechnicianPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for an experienced Service Technician to join our team in Goldsboro, NC.We provide above average pay, great benefits, and a strong company culture with low turnover.Primary Job Function: To...

  • Customer Service Team Member

    2 months ago

    Goldsboro, United States Modwash Full time

    **Customer Service Team Member** Goldsboro, NC, USA Req #21 Sunday, January 30, 2022 The Customer Service Team Member will be responsible for ensuring that all guests have an outstanding experience. The Customer Service Team Member will educate guests on the benefits of our memberships and navigate them through the wash. The customer service representative...

  • FT Customer Service Leader

    1 week ago

    Goldsboro, United States Food Lion Full time

    Address: USA-NC-Goldsboro-555 E New Hope Road Store Code: Store 02576 Front End (7234079) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • PT Customer Service Leader

    1 week ago

    Goldsboro, United States Food Lion Full time

    Address: USA-NC-Goldsboro-555 E New Hope Road Store Code: Store 02576 Front End (7234079) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • Service Quote Writer

    2 months ago

    Goldsboro, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionService Quote Writer About the position:The Service Quote Writer will work with the Technicians and Service Managers to drive consistency throughout all aspects of the quote to order process. This role will order all parts once a quote is approved. This role will review all Call Summaries to ensure that we are billing contract...

  • Commercial Service Technician

    2 months ago

    Goldsboro, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionCommercial Service TechnicianPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for an experienced Commercial Service Technician to join our team in Greensboro, NC.We provide above average pay, great benefits, and a strong company culture with low...

  • Commercial HVAC Service Technician

    2 months ago

    Goldsboro, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionCommercial Service TechnicianPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for an experienced Commercial Service Technician to join our team in Goldsboro, NC.We provide above average pay, great benefits, and a strong company culture with low...

  • Commercial Lines Customer Service Representative

    2 months ago

    Goldsboro, United States Independent Insurance Agents of North Carolina Full time

    Job Description: The Commercial Lines CSR at O'Berry & Lewis, Inc is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities....

  • Fulfillment Specialist

    4 days ago

    Goldsboro, United States Fastenal Full time

    OVERVIEW: Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If you thrive on being on the move, this role offers a dynamic local route, servicing customer needs daily. From making deliveries, to performing...

  • Intake Insurance Specialist

    3 days ago

    Goldsboro, United States 3HC HOME HEALTH & HOSPICE CARE INC Full time

    Job DescriptionJob Description3HC Home Health and HospiceIntake Insurance Specialist Hybrid Position: Local to Goldsboro, North CarolinaSummary:The Intake Insurance Specialist is responsible for following established procedures and prioritizing workflow to ensure insurance benefits are verified, preauthorization requirements are confirmed, and authorization...

  • Customer Service Representative

    2 weeks ago

    Goldsboro, United States Melissa Throm - State Farm Agent Full time

    Position Overview State Farm Insurance Agent located in Goldsboro, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Melissa Throm - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance....

  • Technical Product Specialist

    1 week ago

    Goldsboro, United States Executive Avail-A-Search Full time

    Technical Product Specialist – Goldsboro, PA The Opportunity Our client is a global designer and manufacturer of electronic components. They have hired us to seek out a Technical Sales Specialist for their Goldsboro, PA location. The ideal candidate will have experience: Managing RFQs and RFPs Handling product line costing and pricing Overseeing...