Receptionist (Concierge)

4 months ago

Longwood, United States Sonata Longwood Full time
Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

  • Provides positive first impression to all who enter the Community
  • Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
  • Greets all visitors in a friendly, courteous, and professional manner
  • Screens and requires visitors to "sign in" at reception desk
  • Notifies Residents of visitors
  • Instructs Resident's visitor according to Resident's instructions
  • Receives and processes incoming mail
  • Accepts all outgoing mail/packages
  • Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned
  • Maintains and updates Emergency Phone Number Log and keeps log at frontdesk
  • Maintains and updates emergency contact information on each Resident andkeeps information at front desk
  • Assists managers with various clerical responsibilities
  • Pages staff as necessary
  • Takes RSVPs for special functions, as necessary
  • Oversees sign-up for scheduled transportation
  • Hands out maintenance requests forms and passes them onto EnvironmentalServices Director
  • Performs other duties as necessary, to include light housekeeping duties
Compliance and Safety:
  • Follows all emergency procedures
  • Understands all safety policies and procedures
Communication:
  • Communicates effectively with all staff
  • Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately
Education/Experience/Licensure/Certification:
  • High School Diploma required
  • Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities
  • Requires considerable initiative and judgment
  • Must have word-processing and clerical skills
  • Must be able to work flexible hours and participate in holiday activities
Physical Requirements:
  • Physically able to bend and reach
  • Physically able to sit for extended periods of time
Miscellaneous:
  • Required to work weekends and holidays as assigned
  • May be required to work on shifts other than the one for which hired
  • May be required to work extended hours (up to 16 hours per day)
  • May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
  • Could be subject to hostile and emotionally upset Residents due to mentalstatus
  • Background, criminal, and drug tests as required by HR policies and procedures
  • May be asked to submit to random drug test during employment
  • May have their picture taken and image used in social media or community advertising
  • May be video recorded from devices installed by families in residents' apartments