Full Time Temporary Product Surveillance Specialist

7 days ago

Naples, United States Arthrex Full time

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Full Time Temporary Product Surveillance Specialist who will process complaints in compliance with FDA quality systems regulations. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Essential Duties and Responsibilities:

  • Professionally handles incoming phone calls and emails and enters information into the complaint handling application accordingly.
  • Ensures all information from the initial contact is accurately captured and entered into the complaint handling application.
  • Interfaces with external customers such as distributors, sales reps, and various medical professionals to ensure customer issues are processed towards resolution in a timely manner.
  • Interfaces with internal departments such as Service, Technical Support, Sales & Contracts, and Product Management to ensure customer issues are processed towards resolution in a timely manner.
  • Performs customer service functions such as credit, exchange, upgrade, or replacement.
  • Works with vendors and OEMs to resolve customer issues in a timely manner.
  • Assists Product Surveillance Analysts with information gathering for complaint investigations.
  • Prepares closing letters when requested by customers.
  • Performs administrative duties such as filing, document retrieval, faxing, and other clerical type duties.
  • Participate in FDA and ISO audits as required.

Education and Experience:

  • High school diploma or equivalent required. Some college preferred
  • Experience working in a regulated industry such as medical device, pharma, defense, etc. preferred
  • Experience working with personnel of various skills sets and education levels; ability to interface with personnel across multi-functional departments preferred

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Experience with business or technical writing preferred.

Excellent interpersonal and communication skills preferred.

Machine, Tools, and/or Equipment Skills:

Proficiency in the use of PC and MS Office programs, particularly MS Excel and MS Word preferred. Ability to learn new programs that facilitate complaint handling and adverse event reporting.

Arthrex Benefits are:
Medical Insurance (if 25 or more hours per week)
Free Onsite Medical Clinics
Free Onsite Lunch
Volunteer PTO
Access to the Wellness Center (For South Florida positions only)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

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