Customer Success Specialist
2 days ago
Benefits:
- Competitive hourly wage plus MONTHLY & QUARTERLY BONUS potential
- Medical, Dental, Vision insurance
- Paid Sick and Vacation
- 401(k)/Roth with matching funds
- Annual Profit Sharing
- Employee Discount
- Referral Program
- On the Job Training
- Promotion opportunities
- Respond to and follow up with incoming storage inquiries (web chat, SMS text and 1-800 customer support calls)
- Provide exceptional customer service including assessing customers storage needs (web chat, SMS text and 1-800 customer support calls)
- Respond to and follow up with reservations from customer inquiries and third-party storage aggregators
- Support stores in our 140+ network in 5 states
- Mad multi-tasking skills (required)
- Strong desire to help customers (required)
- Ability to self-manage while working independently
- Ability to work weekends and some holidays (required)
- Familiarity with MS Office products (Excel, Word, Outlook)
- Previous call center experience a plus
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